Skylyr Hansen
Fontana,CA
Summary
Results-driven Shift Supervisor with expertise in cash handling, employee training, and inventory management. Committed to enhancing customer satisfaction and optimizing store operations.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Jamba Juice
Fontana, CA
05.2024 - Current
- Supervised daily operations, ensuring consistent product quality and customer satisfaction.
- Trained and mentored new team members on standard operating procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Implemented efficient scheduling to optimize staff coverage during peak hours, enhancing service speed.
- Collaborated with management to identify areas for process improvement, enhancing overall store performance.
- Resolved customer inquiries and complaints promptly, maintaining a positive store environment.
- Monitored employee performance, providing constructive feedback to foster professional development and teamwork.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Completed cash and credit card transactions accurately using POS software.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Take, make, and hand out all orders.
- Worked register system and handed cash and safe.
- Stayed longer and came in earlier/ on days off.
Volunteer
Animal Rescue
Fontana, CA
01.2022 - 05.2024
- Coordinated animal care tasks, ensuring well-being and safety of rescued animals.
- Assisted in organizing adoption events, increasing community engagement and awareness.
- Developed training materials for new volunteers, enhancing onboarding experience and retention.
- Maintained accurate records of animal intake and treatment, supporting operational efficiency.
- Collaborated with veterinary staff to facilitate medical treatments for animals in care.
- Fostered animals and organized adoption events.
- Ran social media for the organization.
- Maintained clean, neat, and operational facilities to serve program needs.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Education
Bachelor of Science - Animal Science
California State Polytechnic University, Pomona
Pomona, CA05.2029
High School Diploma -
Jurupa Hills High School
Fontana, CA2029
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Operations management
Timeline
Shift Supervisor
Jamba Juice
05.2024 - Current
Volunteer
Animal Rescue
01.2022 - 05.2024
Bachelor of Science - Animal Science
California State Polytechnic University, Pomona
High School Diploma -
Jurupa Hills High School