Skyra N. Johnson
Houston,TX
Summary
Strategic Senior Manager of Operations with 15 years of experience in multi-unit management and budget oversight across non-profit and food and beverage sectors. Led operations for 16 locations and teams of 180+ employees, optimizing budgets and ensuring compliance with food safety regulations. Focused on developing future leaders and enhancing guest satisfaction and employee engagement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
BakerRipley
10.2023 - 05.2026
- Multi-unit operator that managed 16 senior health and wellness centers with a team of 16 senior center specialists and over 150 volunteers to serve an average of 3,500 seniors weekly across Harris County.
- Led initiatives on senior food and nutrition, wellness activities, evidence-based programming, increasing weekly senior client attendance from 1,000 in FY 2023 to over 3,500 senior clients by the end of FY 2025. Reducing senior isolation.
- Championed food and facility safety protocols to maintain a secure and clean environment, reducing incidents by 90% end of FY 2025.
- Managed $3 million dollar budget to finance operational requirements for the region.
- Managed annual state compliance audits, passed every year with 100% grading and no findings in the reports.
- Managed congregate meal inventory and programming, reducing waste and improving meal utilization from 85% in FY 2023 to 97% by end of FY 2025.
- Enhanced senior client satisfaction by establishing communication channels between centers and main office, addressing senior inquiries 40% more effectively by end of FY 2025.
- Fostered a culture of teamwork and continuous professional development through balanced coaching and quarterly training.
- Hired, onboarded, and trained three senior specialists to my team to fulfill business requirements.
- Developed and maintained relationships with over 14 external donors, vendors, and suppliers.
Assistant General Manager
Snooze An A.M. Eatery
09.2021 - 10.2023
- Managed high volume breakfast concept with annual sales of $7million.
- Increased guest experience from 84% guest satisfaction to 98% guest satisfaction.
- Supported General Manager and Head Chef in promoting Snooze culture, motivating and leading 70 front of house service and kitchen team members and 5 assistant managers to collaboratively achieve sales targets and celebrate exceeding those targets by over 5% each quarter.
- Fostered performance-oriented environment emphasizing team collaboration and personal accountability through daily updates, quarterly training, and annual reviews, resulting in improved culture and a 92% reduction in staff turnover.
- Led daily food safety best practices for guest experience, and passed annual health inspection with A grading.
- Implemented inventory management systems, reducing food and beverage waste from 12% to 1% quarterly by end of FY, with a continuous goal of zero waste.
General Manager
Raising Canes
05.2020 - 09.2021
- Promoted from Operations Manager to General manager to improve operations at low performing restaurant. Grew annual restaurant sales from $4 million to $ 6.2 million by end of FY 2021.
- Manages daily planning and crew scheduling to improve customer experience and communicates to crewmembers on how to hit daily performance goals through customer satisfaction.
- Managed kitchen and front of house crewmembers to enhance customer experience.
- Championed food quality, safety, and systems, so that our customers and crewmembers can have a safe environment to work and dine.
- Creates quarterly marketing plan to drive sales and attract new customers to the restaurant, through fundraisers, donations , and on campus school functions.
- Interviewed, hired, trained 32 crew members and 5 shift managers to company standard.
- Developed 3 shift managers to operation manager positions, so that they can start a career path with the company.
Store Manager (General Manager)
Starbucks
10.2018 - 11.2019
- Managed a low performing, high-volume retail store, with a challenging customer connection environment. Turned around store's performance with staffing, training company systems, improving customer satisfaction from 62% to 98%, and improving average monthly sales growth of 7%.
- Improved annual sales to $1.4 million by end of FY 2019.
- Reduced inventory waste from 18% to 1%, achieving best in region by FY 2019.
- Hired and trained 40 partners and 5 shift managers, implementing company systems to foster a consistent store culture that promoted partner satisfaction and a structured work environment.
- Challenged partners to beat monthly financial goals, and grow customer loyalty by making genuine connections.
- Guided shift managers in coaching culture and maintaining systems to foster an environment where all partners felt encouraged and successful.
Senior II Manager
The Cheesecake Factory
09.2015 - 10.2018
- Manages 182 employees, both kitchen and front of the house employees to achieve the ultimate guest experience
- Increased service team staff from 52 to 84 servers, to meet demand of $16 million in annual sales, improve operations, culture, and the guest experience.
- Managed front of house operations. Interviewed, hired, and trained front of house staff to company standard.
- Ensured food safety and facility systems met standards for safe dining environment for guests and employees.
- Improved food and beverage waste to company goal of 2%.
- Facilitated quarterly goal tracking aligned with company KPI and P&L statement.
- Encouraged staff to engage in professional development opportunities to enhance skills and career growth.
- Led community service in the region. Encouraged all cheesecake factory restaurants to stay apart of the community, through donations and activities, such as heart walks, pancreatic cancer walks, and community clothing drives.
Restaurant Manager
Longhorn Steakhouse
05.2010 - 09.2015
- Opened and trained 34 new restaurants for the company in Atlanta, South Georgia, Alabama, Tennessee, Missouri, and Mississippi
- Trained service and bar staff for restaurant openings.
- Managed both kitchen and front of the house employees to achieve the ultimate guest experience.
- Interviews, hires, and trains personnel to company standard
- Motivated staff to enhance guest experiences and foster a positive work environment.
- Managed safety and health systems to maintain a safe dining environment for guests and employees.
- Oversaw daily restaurant financial operations.
- Evaluated operational efficiency and reduced waste effectively.
- Very experienced reading and hitting quarterly goals from company KPI and P&L statement.
Education
Bachelor of Science - Business Administration, Hospitality Management
Tuskegee University
Tuskegee, AL05-2010
Skills
- Food and beverage operations
- Multi-unit management
- Financial oversight
- Inventory management
- Risk management
- Process improvement
- Strategic planning
- Data-driven decision making
- Compliance management
- Performance assessment
- Hiring and training
- Scheduling and payroll
- Cross-functional leadership
- Customer service and relations
- Communication skills
Certification
Harris County Mental Health Aid- 09/2025- exp. 09/2028
ServSafe Certified, Food Manger- 10/2023- exp. 10/2028
Memberships and Interests
Memberships:
- National Society for Minorities in Hospitality (NSMH). (08/2006 - Present)
- Vice President of Tuskegee University Alumni Chapter, Houston Texas. (12/2019- Present)
- Houston Area Urban League, Member. (2/2024-Present)
- Museum of Fine Arts Houston, Member. (12/20219-Present)
Interests:
- Dog lover
- My Family
- Traveling
- Detroit Sports Ticket Holder
Timeline
Operations Manager
BakerRipley
10.2023 - 05.2026
Assistant General Manager
Snooze An A.M. Eatery
09.2021 - 10.2023
General Manager
Raising Canes
05.2020 - 09.2021
Store Manager (General Manager)
Starbucks
10.2018 - 11.2019
Senior II Manager
The Cheesecake Factory
09.2015 - 10.2018
Restaurant Manager
Longhorn Steakhouse
05.2010 - 09.2015
Bachelor of Science - Business Administration, Hospitality Management
Tuskegee University