Veronica Spenner
Summary
Highly motivated, outdoor enthusiast, with creative and business savvy leadership skills. Proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
5
5
years of professional experience
Work History
Operations Manager
Jackson Hole Mountain Resort
11.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced customer wait-time through effective resource allocation and team management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems that boosted overall product consistency, reliability, and customer satisfaction.
- Created exciting merchandise displays to catch customer's attention.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
Barista Shift Lead
Wellspring Coffee Co.
02.2023 - 08.2023
- Created energetic coffeehouse experience through customer service, beverage preparation, and presentation.
- Provided information on various sites throughout area, relaying local recommendations to enhance customer experience.
- Served customers quickly and efficiently and created strategies to prevent delays.
Bar Manager
Tavolino Pizza & Lounge
04.2021 - 09.2022
- Increased bar revenue by 12% through innovative promotional concepts, specialty drinks, and customer-focused events.
- Memorized menu items and recipes to make anticipated recommendations while upselling to exceed daily sales goals.
- Maintained accounts, inventory, and detailed records while cultivating strong vendor relationships.
Education
Associate of Science -
Grossmont College
El Cajon, CA06.2023
Skills
- POS Systems Expertise
- Financial Management
- Workflow Optimization
- Conflict and Complaint Resolution
- Cocktail & Wine Knowledge
- ServSafe Food & Alcohol Safety, Tips Certified
- Portuguese, Spanish, & English
- Food and Beverage Operations
- Quality Assurance
Timeline
Operations Manager
Jackson Hole Mountain Resort
11.2023 - Current
Barista Shift Lead
Wellspring Coffee Co.
02.2023 - 08.2023
Bar Manager
Tavolino Pizza & Lounge
04.2021 - 09.2022
Associate of Science -
Grossmont College
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