Slade Harris
Waynesville,NC
Summary
Accomplished IT Specialist and Key Holder with a proven track record at T-Mobile and the North Carolina Army National Guard, demonstrating exceptional customer service and leadership development. Skilled in cash handling accuracy and IT infrastructure upgrades, I've significantly enhanced customer satisfaction and operational efficiency. My ability to multitask and prioritize ensures peak performance and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Holder/Mobile Expert
T-Mobile
Asheville, NC
10.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
IT Specialist
North Carolina Army National Guard
Charlotte, NC
03.2021 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Sales Advisor
Best Buy
Waynesville, NC
09.2020 - 11.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Multitasking and prioritizing
- Flexible work schedule
- Leadership development
Certification
Security+
C++
Timeline
Key Holder/Mobile Expert
T-Mobile
10.2022 - Current
IT Specialist
North Carolina Army National Guard
03.2021 - Current
Sales Advisor
Best Buy
09.2020 - 11.2022
Security+
C++