SLADE MAUL
SACO
Summary
Sales representative with a strong record in managing complex order processes and enhancing customer relationships. Collaborates effectively with teams to deliver tailored solutions, driving operational efficiency and client satisfaction. Aiming to transition into a Junior Executive role to elevate client engagement and contribute to business growth.
Overview
10
10
years of professional experience
Work History
Senior Inside Sales Representative
SAPPI
Portland
11.2023 - Current
- Partnered with outside sales representatives to expand existing accounts and uncover new revenue opportunities, contributing to overall sales growth.
- Managed customer relationships as primary point of contact for complex order management and business needs, ensuring client satisfaction.
- Build long-term customer loyalty through proactive communication, responsiveness, and solution-oriented problem solving.
- Coordinated with cross-functional teams to fulfill customer commitments and uphold high service levels, enhancing client retention.
- Utilize market insights and customer feedback to support sales initiatives and strengthen account performance.
- Thrive in a fast-paced environment requiring organization, prioritization, and independent decision-making.
Logistics Analyst/Track & Trace Representative
Schneider Logistics
Portland
04.2021 - 11.2023
- Applied analytical thinking and collaborated across functions to resolve supply chain issues and fulfill customer expectations.
- Coordinated with customers, carriers, and sales teams to ensure timely deliveries and address complex logistics challenges.
- Built strong relationships with carrier partners to maintain service excellence and improve operational efficiency.
- Managed multiple priorities in a fast-paced environment, delivering accurate, time-sensitive updates to stakeholders.
Customer Service Representative
Maine Lobster Now
Portland
07.2019 - 04.2021
- Managed high volume customer interactions, demonstrating strong communication and conflict resolution skills to effectively address customer concerns.
- Identified customer needs and provided tailored solutions, enhancing satisfaction and promoting retention.
- Delivered exceptional customer experiences by resolving complex issues and building long-term customer loyalty.
Priority Service Representative
Washington Trust Bank
Spokane
08.2016 - 11.2018
- Built lasting client relationships through consultative financial services and personalized solutions that addressed individual needs.
- Ensured high accuracy in handling confidential financial transactions and sensitive customer information, safeguarding client trust.
- Responded swiftly to evolving products, systems, and regulatory requirements, maintaining high standards of customer service throughout.
Education
B.A. - Communication Studies - emphasis in Public Relations
Eastern Washington University
Cheney, WA12-2010
Skills
- Sales forecasting
- Lead generation
- Customer relationship management
- Upselling strategies
- Order management
- Sales tracking
- Market analysis
- CRM software utilization
- High-volume communication
- Problem solving
- Conflict resolution
- Growth strategies
- Relationship building
Core Competencies
Territory Development – Relationship Development – Consultative Selling –Business Development – Account Management – Negotiation – Customer Retention – Cross-functional Collaboration – Logistics & Supply Chain – Problem Solving – CRM Systems – Sales Strategy
Timeline
Senior Inside Sales Representative
SAPPI
11.2023 - Current
Logistics Analyst/Track & Trace Representative
Schneider Logistics
04.2021 - 11.2023
Customer Service Representative
Maine Lobster Now
07.2019 - 04.2021
Priority Service Representative
Washington Trust Bank
08.2016 - 11.2018
B.A. - Communication Studies - emphasis in Public Relations
Eastern Washington University