Samuel Lewis Dacus II
Oakland
Summary
Motivated psychology graduate with a passion for understanding client needs and fostering strong relationships. Seeking to leverage my skills in communication, problem-solving, and empathetic listening as a former Customer Sales Associate. Eager to apply my background in human behavior to ensure client satisfaction, drive business success, and contribute to the long-term growth of the organization.
Overview
11
11
years of professional experience
Work History
Commercial Parts Professional
Advanced Auto Parts
09.2024 - 03.2025
- Understood and executed instructions furnished in written, oral or diagram form.
- Advanced solution, project and product quality recommendation ability.
- Created, built and maintained professional customer relationships.
- Built and maintained network of second source suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Achieved personal and store sales goals and service objectives.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Commercial Sales Manager
Jennifer Lopez
03.2020 - 08.2024
- Managed part order and deliver for over 250 accounts, with over 1,000,000 parts of inventory
- Scheduled and organized timely delivery for multiple routes
- Updated environmental paperwork to ensure compliance with company, state, and federal regulations
- Successfully complete daily sales call and promote current departmental deals and special
- Ensure all invoices are collected and register is fully balanced at the beginning and end of my shift
Account Executive
Andy Joss
09.2018 - 12.2019
- Owned and managed a pipeline from various different professional fields
- Consulted, educated, strategized, and successfully sold Yelp advertising programs through a high volume of sales calls
- Adapted product recommendations quickly to suit client needs
- Achieved and consistently exceeded monthly sales goals
- Consulted with businesses to supply accurate product and service information.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
Shift Manager at Togo's
Wendy
09.2017 - 07.2018
- Prepared and assembled food
- Cleaned and sanitized dishes, cookware, and surfaces
- Received and administered monetary amounts
- Supervised staff and assigned breaks
- Balanced out registers at the end of the shift
- Kept inventory of supplies
- Completed spreadsheets of sales, cost, and employee hours
- Secured and locked all doors and alarms
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Assistant Resident Account Coordinator
Leslie Ray
09.2016 - 09.2017
- Kept record of lockouts and charging account pending offense
- Managing the front desk, answering phone calls, emails, and giving housing tours
- Assess late fees for payment not submitted on time
- Managed the accurate and timely processing of up to 1600 resident accounts
Resident Assistant
Kenrick Ali
09.2014 - 06.2017
- Developed and maintained an atmosphere that promotes residential communities through excellence in academics and personal development opportunities for students
- Presented programs to aid in developing the holistic student
- Enforced policy and procedures in the housing license agreement and university's Code of Conduct
Assistant Assignments and Human Resources/Payroll Services Coordinator
Erika Williams
07.2016 - 09.2016
- Cancelled housing contracts
- Removed and placed of residents in approved spaces
- Organized payroll and contract paperwork for student housing employees
- Answered questions from emails, voicemails, phone calls, and walk ins
- Delivered tours of our facilities
- Created a Hayward apartment guide for waitlisted residents
- Managed appointment schedule for supervisors
Education
Bachelor of Arts - Psychology
California State University, East Bay
Hayward, CA05-2017
Skills
- Delivery scheduling
- Technical aptitude
- Returns handling
- Automotive systems
- Stock control
- Client relationship building
- Operations management
- Staff training
- Inventory management
- Customer service
- Improving customer satisfaction
- Customer relations
Timeline
Commercial Parts Professional
Advanced Auto Parts
09.2024 - 03.2025
Commercial Sales Manager
Jennifer Lopez
03.2020 - 08.2024
Account Executive
Andy Joss
09.2018 - 12.2019
Shift Manager at Togo's
Wendy
09.2017 - 07.2018
Assistant Resident Account Coordinator
Leslie Ray
09.2016 - 09.2017
Assistant Assignments and Human Resources/Payroll Services Coordinator
Erika Williams
07.2016 - 09.2016
Resident Assistant
Kenrick Ali
09.2014 - 06.2017
Bachelor of Arts - Psychology
California State University, East Bay
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