Martin Avila
Chicago,IL
Summary
Dynamic professional with a proven track record at Advance Auto Parts, excelling in client relationship building and customer service. Recognized for mentoring team members and implementing effective inventory control measures, enhancing operational efficiency. Skilled in pricing strategies and dedicated to improving customer satisfaction through expert advice and training initiatives.
Overview
16
16
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
09.2019 - Current
- Created, built and maintained professional customer relationships.
- Provided expert advice on technical issues related to commercial parts applications, enhancing customer trust in our expertise.
- Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
- Conducted regular training sessions for staff members on industry trends, product updates, and best practices in customer service.
Engine Assembler
Power Solutions International Inc.
08.2018 - 08.2019
- Utilized technical drawings and schematics to assemble engines correctly according to specifications.
- install clutch and fly wheel
- Put engine on a skid to send to next worker to add the electric components.
Assistant Manager
Advanced Auto Parts
03.2010 - 03.2018
- Trained new employees on store policies and procedures to ensure compliance and operational efficiency.
- Implemented inventory control measures, reducing stock discrepancies and improving product availability.
- Coached team members on customer engagement strategies, enhancing service quality and satisfaction.
- Assisted in budget preparation and monitoring, optimizing resource allocation and expenditure.
Education
High School Diploma -
Antonia Pantoja High School
Chicago, IL06-2007
Skills
- Client relationship building
- Merchandising
- Delivery scheduling
- Warranty administration
- Pricing strategies
- Stock control
- Ordering parts
- Customer service
- Improving customer satisfaction
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Commercial Parts Professional
Advance Auto Parts
09.2019 - Current
Engine Assembler
Power Solutions International Inc.
08.2018 - 08.2019
Assistant Manager
Advanced Auto Parts
03.2010 - 03.2018
High School Diploma -
Antonia Pantoja High School