Grace Griffin
Dallas,TX
Summary
Global Account Manager and sales professional with diverse relationship building experience looking to transition into a Client Success Management role. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
9
9
years of professional experience
Work History
Global Account Manager
GroupGreeting
San Francisco (Remote), CA
11.2022 - Current
- Built Account Management and Customer Success program from scratch.
- Increased renewal rate by 15% first year.
- Serviced C-suite executives at Amazon, Labcorp, Starbucks, and many others.
- Coordinated with internal stakeholders to ensure successful execution of renewal processes.
Account Executive
Tankfarm
Dallas, TX
05.2021 - 11.2022
- Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
- Negotiated prices, terms of sale and service agreement to close transactions.
Account Executive
Real Geeks
Dallas, TX
12.2020 - 05.2021
- Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Updated account plans based on changing markets, customer conditions and competitor activity.
Lead Sales Development Representative
Real Geeks
Dallas, TX
07.2020 - 12.2020
- Collaborated with Account Executives to hit daily, weekly, and monthly quotas.
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Consistently exceeded quota.
Program Manager
Saguaro Sporthorses Inc.
Dallas, TX
01.2016 - 07.2020
- Developed programs to support organization's long term goals.
- Oversaw sales and import branch of business.
- Developed and maintained program budget by forecasting costs and documenting expenditures.
Advancement Associate
Akiba Academy
Dallas, TX
10.2014 - 12.2016
- Created fundraising campaigns to highlight organizational objectives and attract givers.
- Cultivated network of potential donors through planning and execution of events and programs.
Education
Bachelor of Arts - Art History
Sweet Briar College
Amherst, VA05.2014
Minor - Business Management
Sweet Briar College
Amherst, VA05.2014
Skills
- Database Proficient (Salesforce, Outreach, Hubspot etc)
- SaaS knowledge
- Pipeline management
- Customer relationship management
- Sales Reporting
- Upselling Strategies
- Lead Qualification
Timeline
Global Account Manager
GroupGreeting
11.2022 - Current
Account Executive
Tankfarm
05.2021 - 11.2022
Account Executive
Real Geeks
12.2020 - 05.2021
Lead Sales Development Representative
Real Geeks
07.2020 - 12.2020
Program Manager
Saguaro Sporthorses Inc.
01.2016 - 07.2020
Advancement Associate
Akiba Academy
10.2014 - 12.2016
Bachelor of Arts - Art History
Sweet Briar College
Minor - Business Management
Sweet Briar College
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