Sloan Carpenter
Cleveland,TN
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Aubrey's Restaurant to enhance guest satisfaction significantly. My ability to manage multiple tasks efficiently, coupled with a strong work ethic, ensured seamless service delivery and fostered positive customer relationships, contributing to a notable improvement in service quality and efficiency.
Overview
1
1
year of professional experience
Work History
Server
Aubrey's Restaurant
06.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Lifeguard
Cleveland City Pools
05.2023 - 06.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Education
No Degree - University Parallel -AS
Cleveland State Community College
Cleveland, TN05.2025
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Timeline
Server
Aubrey's Restaurant
06.2024 - 09.2024
Lifeguard
Cleveland City Pools
05.2023 - 06.2024
No Degree - University Parallel -AS
Cleveland State Community College
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