Sloan Schertell
Meridian,ID
Summary
I am seeking employment that will allow me the opportunity to utilize my managerial, sales, and customer service skills. I have many fields of background and I have the ability to adapt and strive with any obstacle. I am a motivated individual with experience in customer service and sales. I am skilled in building customer relationships and understanding customer needs. I have strong communication and interpersonal skills for providing superior customer service. I am resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategies centered on driving sales. I am skilled in inventory management, demand forecasting and account servicing. I am knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions. I am a results-oriented sales worker who engages with customers to help establish rapport. I have a proven track record of building customer relationships and successfully closing sales. I am committed to delivering exceptional customer service and exceeding sales goals.
I am a very hard worker and people pleaser. I do my best to go above and beyond with any task at hand. I am comfortable working independently and in a team environment. I am very easy to get along with. I am a very courteous and passionate person and that is always shown in my work ethic. Being in the military, I have learned to work under stressful situations and learned how to be proficient in leadership. I always relish the opportunity for additional training to better myself and to make myself an asset. I am a family man and I take pride in being a husband and father. My family is my driving force for my success. I look forward to the opportunity of becoming an asset for your company.
Overview
10
10
years of professional experience
Work History
Maintenance Technician
CS Beef Packers
Kuna, ID
04.2023 - Current
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Developed and implemented strategies to improve maintenance processes.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Sales Manager
Goodyear Auto Service Center
Goodyear, AZ
01.2021 - 04.2023
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Assisted call-in customers with questions and orders.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Maintained and managed customer files and databases.
- Contributed to team objectives in fast-paced environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and one on one assistance when needed.
Keyholder/Manager
D&B Supply
Nampa, ID
10.2018 - 01.2021
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Monitored and restricted access to keys to maintain store security.
- Processed cash, credit, debit, and check payments.
- Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Jewelry Maker/Repair
Jared The Galleria Of Jewelery
Boise, ID
02.2018 - 09.2018
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Estimated repair costs based on expected labor and material requirements.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Supported sales team with accurate service pricing and work descriptions.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
- Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.
Infantry Mortarman
Idaho Army National Guard
Nampa, ID
08.2015 - 09.2018
- Utilized advanced tactics to engage and neutralize enemy combatants.
- Established defensive positions to protect against enemy forces.
- Executed directives from command center with necessary timeliness and efficiency.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
- Analyzed terrain to identify advantageous positions for operations.
- Trained in use of tear gas, passive ordnance, and explosives.
- Received leadership, team building, weapons, and land navigation training.
Maintenance Manager
Northwest Real Estate Capital
Nampa, ID
07.2017 - 01.2018
- Created and submitted detailed reports to highlight maintenance activities and equipment performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to be completed.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with other departments to verify completion of maintenance tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Planned scheduled maintenance outages as part of preventive maintenance program.
Customer Service Representative
SYKES
Boise, ID
12.2016 - 06.2017
- Promptly responded to inquiries and requests from prospective customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
HVAC Installer
A1 Heating And Air Conditioning
Meridian, ID
10.2014 - 09.2016
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Installed components to improve HVAC system performance.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Assisted in maintenance, repair and installation of ventilation systems.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Installed supporting components such as fuel lines and wiring to complete systems.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
Education
GED -
Centennial Job Corps
2008
Skills
- Fortune 500 Company Sales
- Consultative Sales Approach
- Payment Processing
- Customer Inquiries
- Customer Care
- Customer Accounts Management
- Professional Relationships
- Product Knowledge
- Cash Handling
- Till Counting
- Credit and Debt Card Processing
- Price Verifications
- Quality Control Policies
- Customer Loyalty
- After-Sales Communication
- Brand Awareness
- Accurate Recordkeeping
- Providing Feedback
- Client Rapport-Building
- Inbound Call Management
- Performance Goals
- Electronic Systems
- Sales Presentation
- Customer Engagement
- Equipment Installation
- Building Maintenance
- Mechanical Aptitude
- Preventive Maintenance
- Service-Oriented Mindset
- Safety Awareness
Timeline
Maintenance Technician
CS Beef Packers
04.2023 - Current
Sales Manager
Goodyear Auto Service Center
01.2021 - 04.2023
Keyholder/Manager
D&B Supply
10.2018 - 01.2021
Jewelry Maker/Repair
Jared The Galleria Of Jewelery
02.2018 - 09.2018
Maintenance Manager
Northwest Real Estate Capital
07.2017 - 01.2018
Customer Service Representative
SYKES
12.2016 - 06.2017
Infantry Mortarman
Idaho Army National Guard
08.2015 - 09.2018
HVAC Installer
A1 Heating And Air Conditioning
10.2014 - 09.2016
GED -
Centennial Job Corps