Sloane Cargen
Nashville,TN
Summary
Detail-oriented person who is looking to obtain an administrative role with a company or organization that values service to others. I am motivated by helping people and being challenged to learn new skills. I am a strong communicator with public speaking experience, but also love connecting with smaller teams.
Overview
9
9
years of professional experience
Work History
Career Preparation Program Liaison
Include Me Advocacy Group
2023.02 - 2024.06
- Obtained and maintained authorizations for all members within the department
- Created and maintained departmental spreadsheets in excel
- Communicated with support coordinators via phone and email in a professional manner
- Scheduled 'Meet and Greets' for potential clients
- Organized referrals from various insurance companies
- Served as a mentor to other team members by demonstrating professionalism and accountability.
UHC Pathways Intern
United Healthcare
2021.06 - 2023.03
- Clinical Quality Analyst Team, Long Term Services and Supports (LTSS) (Fully remote)
- Performed quality reviews on internal processes, including document review, deadlines, and other state partner expectations
- Navigated proprietary platforms, including Integrated Clinical User Experience (ICUE) and Enterprise Clinical Administrative Archive (ECAA)
- Reported and presented quality Level-of-Care Review information to LTSS leadership using Power Point
- Employment team, LTSS (Fully remote)
- Performed individual health record research projects to expedite employment outreach and improve efficiency of data management
- Cross-collaborated with other teams to gather information for employment database
- Assisted with training and development for Support Coordinators and internal teams including health plan leadership
- Consulted with the Employment Team about potential program improvements for future Pathways Interns
- Developed PowerPoint presentation on Pathways Internship experience for LTSS leadership, state partners and potential program participants.
Administrative Assistant
New Horizons Life Skills
2017.02 - 2020.06
- Welcomed in-person clients/families and managed incoming calls
- Performed administrative functions such as data entry, copying and filing
- Assisted in continued funding proposals by presenting documentation and data to the state partner
- Checked accuracy of notes to receive funding from the state for clients
- Worked with and supervised clients with special needs in the warehouse and outings in the community
- Identified gaps in client interaction logs to improve team documentation
- Reviewed notes for clarity and accuracy, offered coaching as necessary
- Kept comprehensive documentation on client outings.
Full Circle Associate
YMCA of Middle TN
2015.01 - 2017.02
- Assisted and interacted with young people with special needs in after school programs, including games, outdoor activities, monthly teen night and arts and crafts projects
- Performed data entry for Special Olympics and assisted with supply organization
- Assisted with camp duties during the summer program such as age appropriate games, crafts, activities and swimming.
Education
Associates Degree (A.A) -
Trevecca Nazarene University
Nashville, TN05.2013
Skills
Detail Oriented
Problem-Solving
Time Management
Multitasking Abilities
Phone and Email Etiquette
Microsoft Applications
Interpersonal Skills
Customer Relations
Volunteer Experience
- Best Buddies, Young Professional Advisory Board Committee Member, Fall 2020, Present, Event planning, advocacy/raising awareness, leadership development and network cultivation
- Young Life Capernaum, Leadership, Fall 2013, Fall 2021, Working directly with high schoolers with special needs
- Brentwood Baptist Church, First grade Sunday School teacher, 2013, 2020
- Joni and Friends/Cause 4 Life Intern, Agoura Hills, CA, 06/2016, 08/2016, Took classes on special needs ministries, Assisted churches with special needs adult programs, Helped with a Christian special needs camp, Traveled to Haiti and helped in special needs orphanages
- Brentwood Baptist Church, Kid’s Intern, 05/2013, 08/2013, Completed administrative tasks such as making copies, labeling, and organizing supplies within the church, Performed data entry for VBS preparation
- Happy Tales Humane, 2005, 2012, Engage with animals and potential adoptive families
Timeline
Career Preparation Program Liaison
Include Me Advocacy Group
2023.02 - 2024.06
UHC Pathways Intern
United Healthcare
2021.06 - 2023.03
Administrative Assistant
New Horizons Life Skills
2017.02 - 2020.06
Full Circle Associate
YMCA of Middle TN
2015.01 - 2017.02
Associates Degree (A.A) -
Trevecca Nazarene University
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