Sloane Kunz
Leland
Summary
I am a hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Big Daddy's Restaurant
Kure Beach
05.2023 - Current
- Greet and welcome guests with a friendly demeanor, ensuring they feel comfortable and valued.
- Take food and beverage orders accurately and efficiently, utilizing knowledge of the menu to assist guests.
- Provide recommendations and upsell menu items to enhance the dining experience.
- Serve food and beverages promptly while ensuring proper presentation and sanitation standards are met.
- Address guest inquiries or concerns promptly and professionally to ensure satisfaction.
Server
Shuckin Shack Oyster Bar
Leland
02.2021 - 04.2023
- Familiarizing guests with menu and daily specials.
- Warmly greet guests, anticipate their needs and am always available throughout their dining experience.
- Constantly making recommendations that I feel my guests will enjoy.
- Maintain high level of cleanliness in the work station.
- Perform side work in the beginning and the end of my shift and running side work during my shift to keep the night running smoothly.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
Barefoot Bar and Grill
Placencia
02.2019 - 03.2020
- Ensured optimal guest experience by seating guests, taking orders, serving hot dishes, and removing dinnerware promptly with a positive attitude all the time.
- Knowledgeably recommended menu items to guests based on customer needs and preferences. In addition, always upselling specials and drinks.
- Negotiated and resolved customer concerns.
- Managed orders and financial transactions using the Aloah system.
- Ensured maintenance of food hygiene in accordance with standards and guidelines.
- Consistently achieved between 18% and 20% in tips every night and day.
Waitress/Server
J Michael's Philly Deli
Wilmington
03.2009 - 12.2019
- Served many guests in a fast paced environment. And after a certain time I would take on whatever guests came into the restaurant by myself as 'head wait' on the busiest days of the week.
- Fostered repeat business by getting to know many of the guests and their specific orders.
- Trained new servers and familiarized new employees with company culture.
- Ensured cleanliness throughout the dining area all day and night.
- Compiled nightly sale numbers and profits accurately and completed accounting tasks.
- Assisted other employees to achieve maximum efficiency during peak attendance hours.
Education
Cape Fear Community College
Wilmington, NC 01.2016 - 05/2017
Skills
- Bartending
- Assistant Manager Experience
- Food Safety
- Negotiation
- Communication skills
- Basic math
- Upselling
- POS
- Serving
- Cleaning
- Sales
- Food Preparation
- Cash Handling
- Supervising experience
- Food presentation
- Time management
- Conflict resolution
- Effective communication
- Attention to detail
- Training new employees
- Menu item recommendation
- Multitasking and organization
- Exceptional customer service
- Menu memorization
- Cleanliness standards
Certification
- Food Handler Certification
- Driver's License
- ServSafe
Timeline
Server
Big Daddy's Restaurant
05.2023 - Current
Server
Shuckin Shack Oyster Bar
02.2021 - 04.2023
Server
Barefoot Bar and Grill
02.2019 - 03.2020
Cape Fear Community College
01.2016 - 05/2017
Waitress/Server
J Michael's Philly Deli
03.2009 - 12.2019