Salvatore Lupo
Deer Park,NY
Summary
Adaptable IT Manager that oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology documentation, administration, and training.
Overview
6
6
years of professional experience
Work History
IT Manager
Costello's Ace Hardware
02.2023 - Current
- Conferred with executive teams to advise and plan for short-term and long-term IT system upgrade needs.
- Oversaw IT department operations and training.
- Managed enterprise level Active Directory users.
- Improved network efficiency by implementing new server configurations and optimizing system operations in 46 locations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
B2B Sales Manager/Keyholder
Costello's Ace Hardware
04.2021 - 02.2023
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Promoted and established business to business relations.
- Created and maintained business contracts and orders for over 50 different companies.
Guest Service Supervisor
Target
06.2020 - 01.2021
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Provided outstanding customer service to ensure contentment of all customers
Production Manager
Signs By Tomorrow
08.2018 - 01.2020
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Education
Bachelor of Science - Information Systems - Data Networking
Liberty University
Lynchburg, VA05.2026
Associate of Science - Physics
SUNY Stony Brook
Stony Brook, NY05.2021
Skills
- VMware Virtualization
- Network Administration
- Active Directory Management
- Systems Deployment and Maintenance
- Mobile Device Deployment
- Office 365 Administration
- IT Budgeting
- Team Collaboration
- Information Confidentiality
- Documentation Management
Languages
Italian
Native or Bilingual
Spanish
Limited Working
Affiliations
- Worship Leader at Island Christian Church
- Audio Technician at Dix Hills Evangelical Free Church
Timeline
IT Manager
Costello's Ace Hardware
02.2023 - Current
B2B Sales Manager/Keyholder
Costello's Ace Hardware
04.2021 - 02.2023
Guest Service Supervisor
Target
06.2020 - 01.2021
Production Manager
Signs By Tomorrow
08.2018 - 01.2020
Bachelor of Science - Information Systems - Data Networking
Liberty University
Associate of Science - Physics
SUNY Stony Brook
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