Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander Hernandez

Willis,TX

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills honed at Cheddar's Scratch Kitchen. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Committed to maintaining cleanliness standards and safe food handling in high-volume dining environments.


Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Cheddar's Scratch Kitchen
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Restaurant Busser

Gringos Tex Mex
06.2024 - 04.2025
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and Chip service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

Bachelor of Science - Public Health

University of Texas At Austin
Austin, TX
05-2029

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • High volume dining
  • Service prioritization

Certification

  • CMA - Certified Medical Assistant
  • PT - Phlebotomy Technician

Timeline

Server

Cheddar's Scratch Kitchen
04.2025 - Current

Restaurant Busser

Gringos Tex Mex
06.2024 - 04.2025

Bachelor of Science - Public Health

University of Texas At Austin

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