Slyman Esseily
Canton,MI
Summary
Experienced and motivated consultant with strong management skills, dedicated to achieving goals through effective organization and strategic planning. Skilled in sales and customer service, adept at communication and negotiation, and committed to providing superior quality service. Highly innovative in leveraging product knowledge and finding solutions to drive customer loyalty, retention, and revenue. Proficient in training, managing, coaching, and mentoring sales and customer service associates.
Overview
13
13
years of professional experience
Work History
Cashier/Manager
Leo's Coney Island
04.2023 - Current
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Recruiter
Actalent Inc
10.2022 - 03.2023
- Sourcing and screening candidates for variety of positions including engineer and technician roles
- Using tools such as LinkedIn, Connected/Salesforce, Facebook and word of mouth to connect with candidates
- Partnering with Account Managers in numerous departments to submit candidates in helping them find a position
- Connect with candidates to prep for interview, pay, benefits, and relocation (if applied)
- Identified multiple candidates through Boolean Search, Social Networking, Match to Talent, and Candidate Referrals
- Utilize One Note, Excel and Outlook to keep track of pipeline, potential candidates, and future candidates
Associate Banker
Rocket Mortgage
04.2022 - 08.2022
- Successfully executed a high-volume of outbound calls, reaching out to over 600 potential clients daily to promote mortgage services and sales growth for the business
- Utilized Excel to effectively track and analyze critical data on potential clients, collecting and organizing information on hundreds of new clients daily.
Partner Development Manager
Rocket Pro
12.2021 - 04.2022
- Proactively reached out to numerous small brokerages and realtors to present them with valuable opportunity to add mortgage origination to their portfolio and expand their business reach
- Leveraging Microsoft Teams technology to conduct face-to-face meetings to showcase unique benefits and opportunities of adding mortgage origination to their business model
- Using Outlook and Excel daily to manage data, communication, and streamlining process.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Client Experience Specialist
Rocket Auto
11.2020 - 11.2021
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties
- Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
- Used Salesforce to keep track and update data for clients I worked with and where they are in the process.
- Participate in regular training on products and clients of Rocket Auto
- Collaborated with variety of third-party vendors to source high quality products and services that meet the preference of customers
Service Representative and Insurance Agent
Auto Club Insurance Association
04.2020 - 08.2020
- Training in all aspects of the job, including company-specific software
- Answering various phone calls from customers as a call center representative
- Modifying insurance policies to customer satisfaction
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Selling and executing memberships for customers and future clients
Manager/Cashier/Cook
Olympus Coney Island
03.2010 - 03.2020
- Successfully execute strong operations by skillfully managing scheduling, providing regular coaching and feedback, and conducting productive one-on-one meetings with staff to align goals and expectations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Effectively manage financial resources and prioritize expenses
- Proficient in Adobe Software, I have designed visually compelling menus, posters, and signs that effectively communicate the brand's message
- Greeting customers promptly, attentively listening to their needs and preferences, and ensuring timely and accurate orders for a positive experience
Marketing Assistant
The Probate Pro, PLC
06.2019 - 11.2019
- Manage Social Media accounts
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Edit & upload videos using Adobe Creative Cloud
- Upload to YouTube, Twitter, Facebook, Instagram
- Use Adobe Creative Cloud to create cover art/flyers/Advertisement
- Generate leads by sending mail to unrepresented mailers lists
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Online12.2023
Media Arts Diploma - Radio And Television
Specs Howard School of Media Arts
Southfield, MI11.2018
Skills
- Team Leadership
- Staff Coaching and Training
- Detail Oriented
- Persuasive Negotiations
- Strong Decision Making and Communication skills
Computer Skills
- Microsoft Word, Excel, PowerPoint, & OneNote
- Adobe Premiere Pro & Adobe Photoshop
Timeline
Cashier/Manager
Leo's Coney Island
04.2023 - Current
Recruiter
Actalent Inc
10.2022 - 03.2023
Associate Banker
Rocket Mortgage
04.2022 - 08.2022
Partner Development Manager
Rocket Pro
12.2021 - 04.2022
Client Experience Specialist
Rocket Auto
11.2020 - 11.2021
Service Representative and Insurance Agent
Auto Club Insurance Association
04.2020 - 08.2020
Marketing Assistant
The Probate Pro, PLC
06.2019 - 11.2019
Manager/Cashier/Cook
Olympus Coney Island
03.2010 - 03.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Media Arts Diploma - Radio And Television
Specs Howard School of Media Arts
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