Hi, I’m
SMAYGUAD PHILEMOND
Deerfield Beach,FL
Summary
Motivated and a hard-working individual. A strong work ethic, and creative ability. Very persistent, and detail-oriented. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
years of professional experience
Work History
Teleperformance
Customer Representative
06.2019 - 09.2021
Job overview
- Handled customer inquiries, complaints, and billings questions
- Remained courteous and calm, even during moments of customer’s dissatisfaction
- Helped customer’s locate providers, set up transportation, and also set up doctor’s appointment
- Promoting hardworking, successful and pleasant team environment
- Received an average of 90% of customer’s satisfaction with surveys.
Walmart
Receiving Associate
01.2020 - 11.2020
Job overview
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Publix
Front Service Clerk
03.2017 - 08.2019
Job overview
- Greeted customer when entering the store to ascertain what each customer wanted or needed
- Answered product questions with up-to-date knowledge of Sales and store promotions
- Maintained cleanliness and presentation of stock room
- Help customers carried their groceries to their vehicle
- Bagged, boxed or gift wrapped sold merchandise per customer’s request.
Education
Santa Fe CollegeGainesville, FL
Associate of Science from Health Sciences
05.2024
Deerfield Beach High School
High School Diploma
06.2018
University Overview
- Secretary of the debate team.
- Member of the chess club.
- GPA: 3.3
Skills
- Customer Service
- Critical Thinking
- Multitasking
- Customer engagement
- Good Telephone Etiquette
- Clerical Support
Timeline
Receiving Associate
Walmart
01.2020 - 11.2020
Customer Representative
Teleperformance
06.2019 - 09.2021
Front Service Clerk
Publix
03.2017 - 08.2019
Santa Fe College
Associate of Science from Health Sciences
Deerfield Beach High School
High School Diploma
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