Alexander Long
Davenport
Summary
Dynamic Service Manager with a proven track record at Hy-Vee, excelling in conflict resolution and customer service. Expert in team leadership and employee training, fostering a positive work environment. Skilled in ordering and inventory management, enhancing operational efficiency while building lasting customer relationships. Committed to delivering exceptional service and support.
Qualified in pizza making with a great background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Service Manager
Hy-Vee
12.2022 - 08.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Ordering experience involving grocery items.
- Skilled with RPM gun, creating signage and grouping for products.
- Highloader trained and power jack trained.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Pizza Maker
Harris Pizza
06.2022 - 12.2022
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Education
Central Highschool
Davenport, IASkills
- Positive attitude
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
- Conflict resolution
- Time management
- Crew leadership
- Workplace safety
- Team leadership
Accomplishments
Attended service manager 1# workshop.
Helped train other service managers to meet store goals.
Timeline
Service Manager
Hy-Vee
12.2022 - 08.2025
Pizza Maker
Harris Pizza
06.2022 - 12.2022
Central Highschool
Similar Profiles
Samantha StottsSamantha Stotts
Pharmacy Technician at Hy-Vee PharmacyPharmacy Technician at Hy-Vee Pharmacy
Derek MorrisonDerek Morrison
Produce Clerk at Hy-VeeProduce Clerk at Hy-Vee
Kai Li DongKai Li Dong
Pharmacy Technician Trainee at Hy-Vee PharmacyPharmacy Technician Trainee at Hy-Vee Pharmacy
BRUCE JENNINGSBRUCE JENNINGS
Meat Department Associate at HY-VEEMeat Department Associate at HY-VEE
Christopher JamesChristopher James
Master Sergeant- Infantry Senior Sergeant at ArmyMaster Sergeant- Infantry Senior Sergeant at Army