Smret Tewolde
Rockville,MD
Summary
Results-driven General Manager with 15+ years in hospitality, specializing in team leadership and operational efficiency. Recognized for successfully boosting profitability through effective cost management and enhanced guest experiences. Skilled in developing high-performing teams and leveraging market analysis to inform strategic decisions. Aiming to further elevate industry standards by embracing cutting-edge trends and technologies.
Overview
9
9
years of professional experience
Work History
General Manager
The Roasted Boon Co.
Washington, DC
03.2017 - 01.2025
- Supervised employees through planning, assignments, and direction.
- Developed service and sales strategies to improve retention and revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Oversaw product development initiatives from concept through completion stages.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Ensured compliance with local health department regulations regarding food safety standards.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, interviewed and hired qualified staff for open positions.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Assistant Bar Manager
MGM Resorts
Oxon Hill, MD
06.2016 - 02.2017
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Increased revenue by advertising featured cocktails.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Supervised the preparation of drinks for customers according to established recipes and standards.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed and implemented drink specials to increase sales.
- Monitored patron alcohol consumption to encourage safety.
Recruitment Specialist
Capital Hotel And Spa
Addis Ababa, Ethiopia
09.2015 - 06.2016
- Conducted job interviews for a wide range of positions, ensuring a good fit between candidates and organizational needs.
- Scheduled or conducted new employee orientations.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Prepared or maintained employment records using human resources management system software.
- Researched industry trends related to recruitment best practices.
- Collaborated with managers to understand job requirements and develop effective sourcing strategies.
Education
BBA - Business Administration
University of Maryland College Park
College Park, MD06-2010
Skills
- Collaborative Team Development
- Exceptional interpersonal communication
- Problem resolution
- Operations management
- Problem solving
- Administrative skills
- Inventory control
Timeline
General Manager
The Roasted Boon Co.
03.2017 - 01.2025
Assistant Bar Manager
MGM Resorts
06.2016 - 02.2017
Recruitment Specialist
Capital Hotel And Spa
09.2015 - 06.2016
BBA - Business Administration
University of Maryland College Park