SMRUTI RANJAN SAHU
Schaumburg,USA
Summary
Dynamic Software Development Manager with over 18 years of experience leading the creation of outstanding products by cultivating enthusiastic and cohesive teams. Proven ability to inspire efforts that consistently surpass corporate objectives while adhering to development milestones and quality assurance standards. Highly skilled in leveraging diverse teams to drive innovation and success, along with a strategic approach to navigating modern technology landscapes. Expertise in translating complex technical requirements into effective business solutions, fostering positive relationships with internal and external stakeholders to enhance collaboration and achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Software Development Manager / Program Manager
Amdocs Digital Engineering, Amdocs Inc., USA
05.2022 - Current
- Own end-to-end program scope, schedule, cost, risk, and quality management for multi-million-dollar Digital One (D1), Catalog One (C1), and Real-Time Billing (RTB) initiatives, ensuring alignment with business goals and PMO standards.
- Lead cross-functional delivery teams (40+ indirect reports) and facilitate weekly executive reviews to track KPIs, SLAs, risk exposure, and strategic outcomes.
- Directed multiple integrated projects, optimizing plans and recommending scope or schedule adjustments that improved delivery efficiency by 15–20%.
- Strengthened governance by implementing RAID tracking, change management workflows, and compliance controls, reducing escalations by 30%.
- Engaged closely with customers and senior stakeholders, building trusted relationships and managing escalations, resulting in improved satisfaction scores and enhanced delivery predictability.
- Spearheaded environment management, deployment readiness, and performance optimization efforts, improving production deployment quality by ~25%.
- Supported presales with cost estimates, solution proposals, and feasibility assessments, contributing to new business wins and expanded service offerings.
- Tools & Tech: Jira, Confluence, MS Project, Power BI | Java, Spring Boot | AWS, Oracle, Postgres, Couchbase
Software Engineering Manager
SmartOps / Services Incubation, Amdocs Development Centre India LLP
01.2020 - 05.2022
- Managed the development and integration of RPA solutions across Ordering, Billing, CRM, and EPC, reducing manual effort by 35% and improving process compliance.
- Led a team of 18, driving performance, mentoring talent, and maintaining high engagement without direct authority—aligned with Program Manager leadership expectations.
- Oversaw planning, execution, and governance for multiple concurrent automation projects while ensuring adherence to scope, cost, KPIs, and SLA commitments.
- Streamlined upgrade evaluation and release delivery processes, reducing delivery cycle time by 20% and enhancing reliability.
- Strengthened documentation, change control, and knowledge transfer processes to ensure long-term maintainability and program scalability.
Solution Architect
SI Practices O2A, Amdocs Development Centre India LLP
04.2017 - 12.2019
- Defined scope and functional requirements for large transformation programs, aligning customer needs with system capabilities and ensuring complete Requirement Traceability Matrix (RTM) compliance.
- Designed end-to-end software architecture for Ordering, Billing, and CRM tools while overseeing development and deployment in complex customer environments.
- Led backlog creation, sprint planning, and increment definition, improving Agile delivery predictability by 15%.
- Partnered with customers and key stakeholders, establishing communication frameworks that improved alignment and reduced rework by 25%.
- Directed upgrade analysis, effort estimation, testing, and delivery for multiple large-scale software enhancements.
Software Support Team Lead
GSSI ADM, Amdocs Development Centre India LLP
07.2015 - 04.2017
- Led development and OMC tool maintenance teams responsible for Auto-Resolvers and RPA-driven fallout reduction, achieving significant improvement in resolution accuracy.
- Managed end-to-end requirements, design reviews, development, and system testing while ensuring code quality and compliance with Amdocs standards.
- Coordinated onsite–offshore communication, improving turnaround time for clarifications and defect resolution by 20%.
- Championed cross-team integration efforts, enhancing system stability and reducing operational fallouts.
Amdocs Development Centre India LLP
GSSI ADM – Prior Roles (Expert, Group Leader, Senior SME, SME)
04.2010 - 06.2015
- Led development teams delivering Auto-Resolvers, Online Applications, and Feature Enhancements for Ordering, Billing, and CRM systems—improving fallout automation and operational efficiency.
- Conducted requirement analysis, coding, design flow documentation, performance testing, and production issue investigations, consistently meeting delivery timelines with >95% on-time performance.
- Performed code reviews, system test planning, and verification to ensure compliance and quality across integrated components.
- Delivered numerous change requests and enhancements that improved system reliability and customer satisfaction.
- Trained new team members and ensured knowledge continuity across teams and systems.
- Subject Matter Expert / Senior SME | Sep 2009 – Mar 2010
Education
Bachelor of Technology - Applied Electronics & Instrumentation Engineering
Biju Patnaik University of Technology
Odisha, IndiaSkills
- Technologies: Java, Spring Boot, SQL, PL/SQL, C, Shell Scripting
- Databases: Oracle, Postgres, Couchbase
- Tools: Jira, Confluence, MS Project, Power BI, Talend, Kafka, Spark
- Platforms: Windows, Linux, Solaris, HP-UX, AWS, Amdocs Digital Suite
Certification
- Azure OpenAI (AI-050)
- Google Cloud Fundamentals
- AWS Cloud Practitioner
- ITIL v3
- DevOps
- Agile Fundamentals
- Product Owner Enhanced Practices
- Java Programming
- Advanced UNIX
- Amdocs Digital One, Catalog One, Billing & Ordering Platforms
CORE COMPETENCIES
- Program Management
- PMO Governance
- Scope, Time & Cost Management
- Risk & Issue Management
- Stakeholder Communication
- Integration Management
- Agile & Waterfall Methodologies
- Cross-Functional Leadership
- Strategic Planning & Roadmaps
- Process Optimization
- Change Management
- Telecom BSS/OSS
- Digital Transformation
- Cloud Technologies (AWS, Azure)
Timeline
Software Development Manager / Program Manager
Amdocs Digital Engineering, Amdocs Inc., USA
05.2022 - Current
Software Engineering Manager
SmartOps / Services Incubation, Amdocs Development Centre India LLP
01.2020 - 05.2022
Solution Architect
SI Practices O2A, Amdocs Development Centre India LLP
04.2017 - 12.2019
Software Support Team Lead
GSSI ADM, Amdocs Development Centre India LLP
07.2015 - 04.2017
Amdocs Development Centre India LLP
GSSI ADM – Prior Roles (Expert, Group Leader, Senior SME, SME)
04.2010 - 06.2015
Bachelor of Technology - Applied Electronics & Instrumentation Engineering
Biju Patnaik University of Technology