Sarah Munn
Lake City,MI
Summary
Dynamic Senior Account Executive with a proven track record at Johnson Insurance Agency, excelling in account management and customer satisfaction. Expert in fostering client relationships and implementing process improvements, enhancing efficiency and retention. Adept at teamwork and collaboration, driving strategic initiatives that align with client needs and market trends.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Johnson Insurance Agency/KAP
04.2016 - 12.2025
- Developed and maintained strong client relationships to ensure high levels of customer satisfaction.
- Led cross-functional teams to deliver tailored insurance solutions for diverse client needs.
- Analyzed market trends and competitor offerings to inform strategic decision-making and product development.
- Implemented process improvements that enhanced efficiency in account management workflows.
- Mentored junior account executives, fostering professional growth and enhancing team performance.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
Owner/Business Operator
Simply Delightful
09.2009 - 01.2016
- Developed and implemented operational strategies to enhance customer service and product offerings.
- Managed inventory levels, ensuring optimal stock for uninterrupted service delivery.
- Oversaw financial management, including budgeting, forecasting, and cost control initiatives.
- Established vendor relationships to secure high-quality ingredients and materials at competitive prices.
- Trained and mentored staff on best practices in food preparation and customer engagement techniques.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Customer Service/Candy Maker
The Sweet Shop
03.2005 - 09.2009
- Crafted diverse confections using traditional techniques and modern equipment.
- Improved candy production processes to enhance quality and consistency.
- Provided training for new hires on candy making techniques, ensuring consistency in product quality across the team.
- Maintained cleanliness and organization of workspace to comply with safety standards.
- Collaborated with team members to streamline workflows and reduce downtime.
- Operated food production equipment safely and responsibly for quality output.
- Assembled and packaged food items securely to meet company standards.
Education
No Degree - Graphic Design
Baker College
Cadillac, MISkills
- Teamwork and collaboration
- Account management
- Goals and performance
- Customer service
- Customer satisfaction
- Attention to detail
- Task prioritization
Certification
- Licensed Property & Casualty insurance agent - from 2018-current
Timeline
Senior Account Executive
Johnson Insurance Agency/KAP
04.2016 - 12.2025
Owner/Business Operator
Simply Delightful
09.2009 - 01.2016
Customer Service/Candy Maker
The Sweet Shop
03.2005 - 09.2009
No Degree - Graphic Design
Baker College