Smutiben Bhakta
Madisonville,TX
Summary
Dedicated front desk professional with 8 years of experience delivering exceptional hospitality service. Proven expertise in handling reservations, food preparation, resolving guest issues, and fostering loyalty through personalized service. Adept at managing high-pressure situations with a focus on exceeding customer expectations. Passionate about creating memorable guest experiences and contributing to the overall success of the team.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Quality Inn
Madisonville, TX
11.2018 - Current
- Prepared breakfast foods with accuracy on a daily basis.
- Ensured sufficient stock of breakfast supplies.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Greeted guests warmly upon arrival.
- Checked guest information and payment methods to avoid fraudulent activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Communicated maintenance issues to relevant staff for swift resolution.
- Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
- Maintained transaction security by verifying payment cards against identification.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Resolved customer issues immediately when problems escalated.
- Monitored office supplies by checking inventory and placed orders whenever stock appeared low.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Front Desk Receptionist
Super 8 Motel
Odessa, TX
08.2017 - 10.2018
- Worked with teams to ensure guest satisfaction by addressing concerns.
- Managed multi-line phone system with prompt and enthusiastic responses.
- Facilitated check-in process with professionalism and attention to detail.
- Verified guest details and payment methods to mitigate fraudulent activities
- Executed tasks with exceptional accuracy and speed.
Education
High School Diploma -
PANAMA SCHOOL
PANAMA CITY, PANAMANo Degree - Hotel, Motel, And Restaurant Management
UNIVERSIDAD INTERAMERICANA DE PANAMA
PANAMA CITY, PANAMASkills
- Office administration
- Telephone etiquette
- Scheduling
- Cash Handling
- Problem-solving skills
- Room assignments
- Housekeeping
- Customer service
- Time management
- Listening skills
- Food safety knowledge
- Food preparation
- Breakfast set up
- Cleanliness standards
- Efficient multitasking
- Stocking
Personal Information
Title:
Languages
Spanish
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Manager
Quality Inn
11.2018 - Current
Front Desk Receptionist
Super 8 Motel
08.2017 - 10.2018
High School Diploma -
PANAMA SCHOOL
No Degree - Hotel, Motel, And Restaurant Management
UNIVERSIDAD INTERAMERICANA DE PANAMA