Zack Cook
Fredericksburg
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Funland Of Frederickburg
06.2017 - Current
- Oversee daily park operations, ensuring smooth functioning and addressing any arising issues promptly.
- Coordinate special events within the park grounds
- Train newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Delivery Expert
Dominos Pizza
02.2016 - 06.2017
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Operations/Kitchen Manager
Funland Of Fredericksburg
02.2015 - 12.2015
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Supervisor
Central Park Funland
06.2014 - 02.2015
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Team Lead
Central Park Funland
02.2012 - 06.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Ride Operator
Central Park Funland
08.2011 - 02.2012
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
Education
High School Diploma -
Riverbend High School
Fredericksburg, VA06.2010
Skills
- Problem-Solving
- P&L Management
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Staff Training
- Customer Relationship Management (CRM)
- Onboarding and Orientation
- Conflict Mediation
- Customer Retention
- Inventory Management
Timeline
Operations Manager
Funland Of Frederickburg
06.2017 - Current
Delivery Expert
Dominos Pizza
02.2016 - 06.2017
Operations/Kitchen Manager
Funland Of Fredericksburg
02.2015 - 12.2015
Supervisor
Central Park Funland
06.2014 - 02.2015
Team Lead
Central Park Funland
02.2012 - 06.2014
Ride Operator
Central Park Funland
08.2011 - 02.2012
High School Diploma -
Riverbend High School
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