Snezhana Ismailaj

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Customer-oriented Seller Support Associate with 3 years of experience as liaison between large organizations and business partners. Collaborative strategist, identifying deficiencies in platform offerings and providing support for resolution. Supportive representative, assisting vendors with brand placement and advertising strategies.

Customer-oriented Seller Support Associate with experience as liaison between large organizations and business partners. Collaborative strategist, identifying deficiencies in platform offerings and providing support for resolution. Supportive representative, assisting vendors with brand placement and advertising strategies.

Seller Support Associate with experience in providing proficiency, commitment, and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

• Project Management
• Data Science

• Expertise in fostering long-term relationships with clients through effective communication and problem-solving.
• Skilled in utilizing CRM tools to manage customer interactions and improve satisfaction.
• Strong interpersonal skills in negotiating, providing solutions, and addressing concerns.
• Proficient in digital marketing strategies, including SEO, SEM, and social media marketing.
• Knowledgeable in using data analytics tools to track and optimize marketing campaigns.
• Familiar with marketing automation tools and platforms to improve lead generation and nurturing.
• Proficient in analyzing system and business performance using tools like Google Analytics, Power BI, and Tableau.
• Strong ability to interpret data trends to provide actionable insights for improving system and business performance.
• Skilled in performance tuning and optimizing application performance for both web and mobile platforms.
• oftware Development: Proficient in Java, Python, Kotlin, C++, and JavaScript for developing both web and mobile applications.
• Data Science Tools: Experienced with R, Python, SQL, and various machine learning libraries like TensorFlow and Scikit-learn.
• Cybersecurity Tools: Skilled in using tools like Wireshark, Nessus, Metasploit, and Kali Linux for vulnerability assessment and penetration testing.
• Project Management Tools: Experienced with tools like Jira, Asana, Trello, and Microsoft Project to manage workflows and deadlines effectively.