Snezhana Ismailaj
Southampton,PA
Summary
I am a highly motivated and dedicated student pursuing a comprehensive education across multiple disciplines, including Computer Science, Business, Cybersecurity, Web and Mobile Application Development, Computer Information Systems, Information Technology, Project Management, Data Science, and Network Administration. With a strong foundation in both technical and business areas, I possess a diverse skill set that enables me to approach complex challenges with innovative solutions. I am proficient in various programming languages, data analytics tools, and cybersecurity practices, and have hands-on experience with software development, performance analysis, and project management tools. My multi-disciplinary background equips me to contribute effectively to teams and adapt to evolving technologies and business environments.
Overview
8
8
years of professional experience
1
1
Certificate
1
1
year of post-secondary education
Work History
Amazon Selling Partner Associate
Teleperformance
05.2017 - 11.2020
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Managed catalog listings and customer contact operations, ensuring seamless service fulfillment and problem resolution for Amazon's Fulfilled by Amazon program.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
- Contributed to performance metrics through high-level problem-solving and continuous improvements in efficiency.
Istituto Nazionale Della Previdenza Sociale (INPS)
INPS
01.2013 - 09.2015
Evaluating the effectiveness of social assistance and pension programs, gathering requirements, and helping design solutions that address the needs of the beneficiaries and the INPS organization.
Skills
- Expertise in fostering long-term relationships with clients through effective communication and problem-solving
- Skilled in utilizing CRM tools to manage customer interactions and improve satisfaction
- Strong interpersonal skills in negotiating, providing solutions, and addressing concerns
- Proficient in digital marketing strategies, including SEO, SEM, and social media marketing
- Knowledgeable in using data analytics tools to track and optimize marketing campaigns
- Familiar with marketing automation tools and platforms to improve lead generation and nurturing
- Proficient in analyzing system and business performance using tools like Google Analytics, Power BI, and Tableau
- Strong ability to interpret data trends to provide actionable insights for improving system and business performance
- Skilled in performance tuning and optimizing application performance for both web and mobile platforms
- Software Development: Proficient in Java, Python, Kotlin, C, and JavaScript for web and mobile application development
- Data Science Tools: Experienced with R, Python, SQL, and various machine learning libraries like TensorFlow and Scikit-learn
- Cybersecurity Tools: Skilled in using tools like Wireshark, Nessus, Metasploit, and Kali Linux for vulnerability assessment and penetration testing
- Project Management Tools: Experienced with tools like Jira, Asana, Trello, and Microsoft Project to manage workflows and deadlines effectively
Certification
Project Management
Data Science
Digital Investigation
Languages
English
Full Professional
Albanian
Native or Bilingual
Italian
Native or Bilingual
Spanish
Limited Working
Turkish
Limited Working
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Associate of Science - Computer Science
Community College of Philadelphia
Philadelphia, PAAssociate of Applied Science - Network And System Administration
Community College of Philadelphia
Philadelphia, PAAssociate of Applied Science - Web And Mobile Application Development
Community College of Philadelphia
Philadelphia, PACyber Security
Drexel University
05-2026
Associate of Applied Science - Cyber Security
Community College of Philadelphia
Philadelphia, PA12-2025
Associate of Arts - Business
Community College of Philadelphia
12-2025
Proficiency Certificate - Data Science
Community College of Philadelphia
Philadelphia, PA12-2025
Associate of Applied Science - Computer Information Systems
Community College of Philadelphia
Philadelphia, PA12-2024
Proficiency Certificate - Project Management
Community College of Philadelphia
Philadelphia, PA12-2024
Proficiency Certificate - Digital Investigations
Community College of Philadelphia
Philadelphia, PA 01.2025 - Current
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Proficiency Certificate - Digital Investigations
Community College of Philadelphia
01.2025 - Current
Amazon Selling Partner Associate
Teleperformance
05.2017 - 11.2020
Istituto Nazionale Della Previdenza Sociale (INPS)
INPS
01.2013 - 09.2015
Associate of Science - Computer Science
Community College of Philadelphia
Associate of Applied Science - Network And System Administration
Community College of Philadelphia
Associate of Applied Science - Web And Mobile Application Development
Community College of Philadelphia
Cyber Security
Drexel University
Associate of Applied Science - Cyber Security
Community College of Philadelphia
Associate of Arts - Business
Community College of Philadelphia
Proficiency Certificate - Data Science
Community College of Philadelphia
Associate of Applied Science - Computer Information Systems
Community College of Philadelphia
Proficiency Certificate - Project Management
Community College of Philadelphia
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