Stormie Norden
Poplar Bluff,MO
Summary
Detail-oriented, caring nursing student adept at delivering compassionate care to all patients. Excellent track record of meeting academic goals and excelling in clinical placements. Commended for history as hardworking, punctual team-player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly
Poplar Bluff
08.2023 - Current
- Monitored student progress throughout the day.
- Created an environment conducive to learning while managing challenging behaviors.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Organized lesson plans and activities for students.
Monitor Technician
Poplar Bluff Regional Medical Center
Poplar Bluff
07.2022 - 08.2023
- BLS certified
- Assisted nurses in monitoring patient vital signs and documenting changes.
- Provided support to nursing staff by responding to call lights, answering questions, and providing assistance with bedside care.
- Observed cardiac monitors for arrhythmias or other irregularities.
- Performed basic clerical duties such as filing, copying, and faxing documents related to patient care.
Customer Service Manager
Gamma Healthcare, Inc.
Poplar Bluff
03.2020 - 05.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Recruited and trained new employees to meet job requirements.
Quality Control Inspector
WW Wood Products
Dudley
05.2019 - 12.2019
- Trained new employees on proper use of test equipment and inspection techniques.
- Reviewed customer complaints and identified potential sources of quality issues.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Inspected and repaired products to meet project expectations.
Customer Service Representative
QC Holdings Inc
Poplar Bluff
07.2018 - 05.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier/Customer Service
AAFES Exchange Service
Joint Base Lewis McChord, WA
03.2018 - 06.2018
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Money Center Associate
Walmart
Lakewood, WA
11.2016 - 04.2017
- Performed daily balancing of cash drawer and money center operations.
- Assisted customers with check cashing, bill payment, and money orders.
- Answered customer inquiries regarding policies and procedures.
- Conducted regular audits of Money Center records to ensure accuracy.
- Utilized computer software programs to process transactions accurately.
- Operated Point-of-Sale terminals efficiently while minimizing errors.
- Analyzed financial data to identify discrepancies or potential fraud activities.
Education
Associate of Applied Sciences in Nursing -
Three Rivers College
Poplar Bluff, MO05-2024
Associates Degree in Business Management -
Three Rivers College
Poplar Bluff, MO05-2024
Associates Degree in Health Sciences -
Three Rivers College
Poplar Bluff, MO05.2023
High School Diploma -
Poplar Bluff High School
Poplar Bluff, MO05.2014
Skills
- HIPAA Compliance
- Basic Life Support
- Patient Communication
- Vitals Monitoring
- Direct Patient Care
- Patient Monitoring
- Behavior Modeling
- Records Management
- Activity Management
Certification
BLS Certification, 12/01/23, 12/01/25, Certified in BLS measures including CPR for infants, children, and adults.
Assessments
- Customer service, Proficient, 11/01/20, Identifying and resolving common customer issues
- Filing & organization, Proficient, 12/01/20, Arranging and managing information or materials using a set of rules
- Office manager, Proficient, 12/01/20, Scheduling and budgeting
- Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting
- Supervisory skills: Motivating & assessing employees, Proficient, 04/01/21, Motivating others to achieve objectives and identifying improvements or corrective actions
Accomplishments
- President of Alpha Delta Nu Nursing Honor Society at Three Rivers College
- Secretary of Student Nurses Association at Three Rivers College
- Member of Phi Theta Kappa
Timeline
Substitute Teacher
Kelly
08.2023 - Current
Monitor Technician
Poplar Bluff Regional Medical Center
07.2022 - 08.2023
Customer Service Manager
Gamma Healthcare, Inc.
03.2020 - 05.2021
Quality Control Inspector
WW Wood Products
05.2019 - 12.2019
Customer Service Representative
QC Holdings Inc
07.2018 - 05.2019
Cashier/Customer Service
AAFES Exchange Service
03.2018 - 06.2018
Money Center Associate
Walmart
11.2016 - 04.2017
Associate of Applied Sciences in Nursing -
Three Rivers College
Associates Degree in Business Management -
Three Rivers College
Associates Degree in Health Sciences -
Three Rivers College
High School Diploma -
Poplar Bluff High School
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