Socorro Carrillo
Las Vegas,USA
Summary
Dynamic professional with extensive experience in customer service and operations management at Panda Express. Proven ability to enhance customer satisfaction through effective team leadership and problem-solving skills. Successfully improved cash handling accuracy and fostered a positive work environment, contributing to overall sales growth and employee engagement.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Panda Express
Yakima, WA
10.2017 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cook
Landmark Care Center
Yakima, WA
01.2019 - 06.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service Cashier
Taco Bell
Yakima, WA
04.2015 - 04.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Davis High School
Yakima, WA06.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Customer relations
- Time management
- Problem-solving
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Workload management
- Team building
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Cost control
- Adaptability and flexibility
- Workplace safety compliance
- Recruitment and hiring
- Inventory management
- Employee engagement
- Customer service and satisfaction
- Business development understanding
- Computer skills
- Hiring and training
Timeline
Cook
Landmark Care Center
01.2019 - 06.2021
Assistant Manager
Panda Express
10.2017 - 02.2025
Customer Service Cashier
Taco Bell
04.2015 - 04.2018
High School Diploma -
Davis High School