Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Socorro Diaz Ramirez

Leland,NC

Summary

Dynamic Certified Pharmacy Technician with a proven track record at Harris Teeter Pharmacy, excelling in customer service and medication dispensing. Recognized for enhancing patient care through meticulous attention to detail and effective problem-solving. Skilled in drug inventory management and fostering a collaborative team environment, ensuring efficient pharmacy operations. A strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Harris Teeter Pharmacy
10.2022 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Managed opening and closing duties for pharmacy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Waitress

Blossoms
10.2021 - 10.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

Six Happiness
01.2018 - 10.2021
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

North Brunswick High School
Leland, NC

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Manual and automated medication dispensing
  • Pharmacist support
  • Multitasking and organization
  • Pharmacy operations
  • Troubleshooting malfunctioning equipment
  • Answering customer questions
  • Drug inventory management
  • Stocking shelves

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Harris Teeter Pharmacy
10.2022 - Current

Waitress

Blossoms
10.2021 - 10.2022

Waitress

Six Happiness
01.2018 - 10.2021

North Brunswick High School

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Socorro Diaz Ramirez