Soemyr Torres Mercado
Summary
Energetic and enthusiastic professional passionate about delivering exceptional customer experiences. Skilled at building long-term relationships, exceeding performance goals, and maintaining a positive, solutions-oriented approach. Adept at creating value through strategic problem-solving and cultivating customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Banker
JP Morgan Chase Bank
05.2024 - Current
- Facilitated over 30 new account openings weekly, delivering seamless onboarding experiences while ensuring compliance with internal policies and regulatory standards.
- Proactively identified client needs, resulting in consistent, high-quality referrals to financial advisors.
- Educated clients on available banking and investment products, cultivating trust and guiding individuals toward personalized solutions that aligned with their financial goals.
Teller
Wells Fargo Bank
11.2023 - 05.2024
- Managed 35+ customer transactions daily with precision and efficiency.
- Balanced cash drawers consistently at the end of each workday.
- Acted as the first point of contact, performing a variety of financial transactions and addressing customer inquiries with professionalism.
Relationship Banker
Bank of America
08.2022 - 11.2023
- Consistently exceeded monthly and quarterly sales goals, boosting branch revenue.
- Developed and maintained strong customer relationships, effectively resolving financial inquiries and disputes.
- Presented new products/services to existing customers, driving value and loyalty.
Retail Associate
The Home Depot
01.2020 - 10.2022
- Cashier: Managed high volumes of daily transactions with a focus on customer satisfaction; balanced and maintained organized cash registers.
- Customer Service: Resolved customer concerns promptly, escalating critical issues with proposed solutions.
- Sales Specialist: Provided expert product advice, exceeded weekly sales goals, and consistently delivered exceptional service to build customer trust.
Education
MBA - Business Accounting
University of Central Florida
Orlando, FLBAS - Business Administration Finance
Valencia College
Orlando, FLA.A Degree - Business Administration Finance
Valencia College
Orlando, FLSkills
- Account management
- Compliance knowledge
- Financial advising
- Transaction processing
- Risk assessment
- Customer relationship management
Certification
- Public Notary
- Customer Service Technical certificate
- Business Administration technical certificate
- Real State Specialist Technical certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Associate Banker
JP Morgan Chase Bank
05.2024 - Current
Teller
Wells Fargo Bank
11.2023 - 05.2024
Relationship Banker
Bank of America
08.2022 - 11.2023
Retail Associate
The Home Depot
01.2020 - 10.2022
MBA - Business Accounting
University of Central Florida
BAS - Business Administration Finance
Valencia College
A.A Degree - Business Administration Finance
Valencia College
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