SOFIA ADARVE
Summary
Compassionate patient service professional with excellent people skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience. Skilled in patient registration, insurance verification, appointment scheduling and data management ensuring strict confidentiality. Excellent bilingual communicator.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Weston
Weston, FL
04.2024 - Current
- Greet patients courteously upon arrival and verify patient information.
- Perform patient registration, insurance verification, co-pay collection and appointment scheduling.
- Provide exceptional customer service by addressing patient questions and concerns timely and accurately.
- Manage patient information maintaining strict confidentiality.
Receptionist
IP Access Video LLC
Doral, FL
09.2022 - 11.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Maintained a neat reception area by organizing materials and tidying up furniture
- Verified visitors' identification cards before allowing access to the building
- Organized conference room reservations for meetings or events
Restaurant Team Member
Panera Bread
Miramar, FL
05.2020 - 03.2021
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Learned roles of other departments to provide coverage
- Stocked shelves with merchandise when needed
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Education
High School Diploma -
Charles W. Flanagan High School
Pembroke Pines, FL06.2022
Skills
- Prioritization
- Organized
- Cross-cultural sensitivity
- Positive attitude
- Adaptability
- Professional demeanor
- Time Management
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Cleveland Clinic Weston
04.2024 - Current
Receptionist
IP Access Video LLC
09.2022 - 11.2023
Restaurant Team Member
Panera Bread
05.2020 - 03.2021
High School Diploma -
Charles W. Flanagan High School