Summary
Overview
Work History
Education
Skills
Timeline
Generic

SOFIA ALEJANDRA ORTIZ

New Britain,CT

Summary

Skilled Lead Sales Associate effective at overseeing, training and motivating sales employees. Well versed in conflict management, and promotional planning. Dependable worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.

Overview

3
3
years of professional experience

Work History

Lead Sales Associate

Ann Taylor Loft
06.2022 - Current
  • Monitored store to assess current needs and delegated assignments to sales staff.
  • Observed sales team and customer behaviors to minimize shrinkages from misuse or theft.
  • Trained sales team members in policies, procedures and strategies for maximizing store profits.
  • Processed special customer requests for backorder items, refunds and exchanges.
  • Communicated with supervisor on behalf of associate concerns that could not be immediately resolved.

Education

Bachelor of Science - Early Childhood Education

Charter Oak State College
New Britain, CT
06-2027

Skills

  • Sales strategy
  • Sales forecasting
  • Billing and collections
  • Cash flow management
  • Effective communication
  • Associate delegation and management
  • Acceptance of correction
  • Eager to learn
  • Team leadership
  • Goal oriented
  • Teamwork and collaboration

Timeline

Lead Sales Associate

Ann Taylor Loft
06.2022 - Current

Bachelor of Science - Early Childhood Education

Charter Oak State College

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