Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Amadio

Rochester,NY

Summary

Friendly Customer Service Cashier and Expeditor with experience working in diverse retail environments and successfully operating cash registers while performing necessary calculations. Genuine people-person and successful in mediating various disputes.

Overview

5
5
years of professional experience

Work History

Expeditor

Cotoletta
02.2023 - Current
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions.

Kitchen Staff Member

Oriens Cafe
06.2022 - 09.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Stocked and rotated food items according to expiration dates.

Food Service Worker

Subway
03.2021 - 04.2022
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Hostess

Ferrari Pizza Bar
10.2019 - 02.2020
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

Bachelor of Science - Psychology

SUNY College At Brockport
Brockport, NY
05.2025

Skills

  • Guest service
  • Order Management
  • Issue Resolution
  • Menu Memorization

Timeline

Expeditor

Cotoletta
02.2023 - Current

Kitchen Staff Member

Oriens Cafe
06.2022 - 09.2024

Food Service Worker

Subway
03.2021 - 04.2022

Hostess

Ferrari Pizza Bar
10.2019 - 02.2020

Bachelor of Science - Psychology

SUNY College At Brockport

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Sofia Amadio