Sofia Amereno
New Haven
Summary
Customer focused professional with a background in fast-paced, service-oriented environments. Trained as a licensed esthetician and currently pursuing my (RN) license, I bring excellent communication, multitasking, and time-management skills to every shift. I’m passionate about delivering warm, attentive service, anticipating guest needs, and working efficiently as part of a team to create positive dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Anchor Social
06.2025 - Current
- Provided attentive service in a fast-paced restaurant specializing in American cuisine and fresh seafood.
- Maintained an efficient dining experience by balancing multiple tables, communicating with kitchen staff, and anticipating guest needs.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking skills.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Blue Cactus Grill
07.2021 - 05.2025
- Warmly welcomed and served over 50 guests per shift while providing personalized menu recommendations and maintaining an organized, efficient workspace.
- Built customer loyalty through attentive service, detailed menu knowledge, and effective conflict resolution.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Developed and maintained positive relationships with regular patrons, fostering loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Crew Member
Sobol
08.2018 - 05.2021
- Served as a trusted key holder, responsible for opening and closing procedures, including cash handling and end-of-day financial reporting.
- Maintained store cleanliness and organization to meet brand standards.
- Operated the POS system efficiently and delivered prompt, professional customer service to ensure a consistently positive guest experience.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Took orders, prepared meals, and collected payments.
Education
Nursing
Southern Connecticut State University
New Haven, CT01-2028
Esthetician - undefined
Paul Mitchell the School of North Haven
North Haven, CT02.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Table bussing
- Multitasking and organization
- Warm and friendly
- Adaptable and flexible
Timeline
Server
Anchor Social
06.2025 - Current
Server
Blue Cactus Grill
07.2021 - 05.2025
Crew Member
Sobol
08.2018 - 05.2021
Esthetician - undefined
Paul Mitchell the School of North Haven
Nursing
Southern Connecticut State University