SOFIA DJOTNI
Honolulu,HI
Summary
Outgoing Server with a talent for establishing positive rapport with customers while maintaining productivity. Skilled in providing exceptional service, mixing cocktails, and ensuring customer satisfaction in high-volume environments. Eager to collaborate within a team environment, demonstrating strong organizational skills and a compassionate demeanor.
Overview
10
10
years of professional experience
Work History
Server
Encore Saloon
09.2023 - Current
- Provided prompt service with a focus on customer needs, serving both food and cocktails.
- Prepared and served a diverse range of cocktails tailored to customer preferences, with a specialty in tequila and mezcal-based drinks.
- Managed opening and closing duties to ensure seamless service transitions and maintained a welcoming dining atmosphere.
- Upsold menu items and promoted specials to increase revenue.
Server
Batter & Berries
07.2022 - 06.2023
- Delivered attentive service in a lively brunch restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Boosted sales through effective upselling and comprehensive menu knowledge.
Mental Health Worker
Royale Mission Viejo
04.2020 - 06.2022
- Provided supervision and attentive monitoring of patient behavior and responses to treatment.
- Assisted in the development of goal-oriented psychoeducational and activity therapy groups to enhance clients' functional levels.
- Recorded and documented client progress in confidential files, upholding a commitment to accuracy and privacy.
Participant Coordinator
HIV Neurobehavioral Program
09.2019 - 04.2020
- Observed neuropsychological testing of HIV-positive individuals with prior methamphetamine use,evaluating intellectual, attentional, memory, reasoning, visuospatial, and language skills.
- Managed participant records and coordinated outreach and scheduling.
Assistant Community Manager
FirstService Residential
07.2018 - 09.2019
- Recognized for outstanding customer service, delivering innovative solutions for team and clients.
- Managed client calls, work orders, vendor interactions, and issue resolutions.
- Facilitated portfolio operations, including administration, access management, and reporting for associations, ensuring clear communication to Board of Directors.
Department Coordinator
Property Preservation Servicing
06.2016 - 07.2018
- Managed foreclosure property operations in California, Arizona, Colorado, Louisiana, Kansas, Washington, and Missouri for Wells Fargo and Altisource.
- Increased profits by 35% and maintained high SLA through consistent deadline adherence.
- Implemented employee evaluation process, enhancing performance, and provided daily operational support to COO.
Server
Ruby's Shake Shack
04.2014 - 03.2016
- Provided prompt service with focused attention to customer needs, serving food and beverages.
- Utilized POS system to place orders, manage bills, and handle complimentary items efficiently.
- Cultivated warm relationships with regular customers while ensuring clean and organized dining areas.
Education
Doctorate in Clinical Psychology (PsyD) -
Hawaii Pacific University
Honolulu, HI06.2028
Post Baccalaureate - Pre Medical Sciences
Northwestern University
Evanston, IL06.2023
Bachelor of Science - Clinical Psychology
University of California - San Diego
La Jolla, CA06.2021
Associate of Arts - Behavioral Sciences
Irvine Valley College
Irvine, CA05.2019
Skills
- - Excellent customer service skills
- - Strong communication and interpersonal abilities
- - Ability to work efficiently in a fast-paced environment
- - Experienced in cocktail mixing and bartending techniques
- - Familiar with Toast POS system and cash handling procedures
Timeline
Server
Encore Saloon
09.2023 - Current
Server
Batter & Berries
07.2022 - 06.2023
Mental Health Worker
Royale Mission Viejo
04.2020 - 06.2022
Participant Coordinator
HIV Neurobehavioral Program
09.2019 - 04.2020
Assistant Community Manager
FirstService Residential
07.2018 - 09.2019
Department Coordinator
Property Preservation Servicing
06.2016 - 07.2018
Server
Ruby's Shake Shack
04.2014 - 03.2016
Doctorate in Clinical Psychology (PsyD) -
Hawaii Pacific University
Post Baccalaureate - Pre Medical Sciences
Northwestern University
Bachelor of Science - Clinical Psychology
University of California - San Diego
Associate of Arts - Behavioral Sciences
Irvine Valley College
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