Sofia Durante
New York,NY
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
The Metropolitan Opera
New York, NY
09.2023 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
Programs and Marketing Assistant
Classic Lyric Arts
New York, NY
07.2023 - Current
- Provided administrative support to the Marketing Manager on a daily basis.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Created content for email newsletters, website, blog posts, and social media channels.
- Composed and posted online content on company website and social media accounts.
- Researched, brainstormed, and generated creative ideas and marketing campaigns.
- Undertook administrative tasks, driving functionality and helping coordinate department activities.
- Created and implemented original content for social media platforms.
- Attended industry-related events to promote the company and build network
- Analyzed consumer trends and preferences to norm marketing strategies
Waitress
Spolumbo's Fine Foods & Deli
Calgary, AB
01.2015 - 07.2023
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from patrons accurately and efficiently.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted other wait staff members in times of heavy customer traffic.
Education
Master of Music - Voice Perforamnce
Mannes School of Music
New York05-2023
Bachelor of Music - Voice Performance
McGill University
Montreal, QC05-2021
Skills
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Store Opening and Closing
- Reliable and Punctual
- Reading Comprehension Skills
- Sales Expertise
- Meeting Deadlines
- Cash Handling
- Music and Opera Product Knowledge
- Professional Demeanor
- Outgoing Personality
- Goal-Oriented
- Stocking and Receiving
Languages
Italian
Full Professional
Timeline
Sales Associate
The Metropolitan Opera
09.2023 - Current
Programs and Marketing Assistant
Classic Lyric Arts
07.2023 - Current
Waitress
Spolumbo's Fine Foods & Deli
01.2015 - 07.2023
Master of Music - Voice Perforamnce
Mannes School of Music
Bachelor of Music - Voice Performance
McGill University
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