Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Durante

New York,NY

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

9
9
years of professional experience

Work History

Sales Associate

The Metropolitan Opera
New York, NY
09.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided accurate information about products, prices and services.
  • Developed trusting relationships with customers by making personal connections.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Programs and Marketing Assistant

Classic Lyric Arts
New York, NY
07.2023 - Current
  • Provided administrative support to the Marketing Manager on a daily basis.
  • Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
  • Created content for email newsletters, website, blog posts, and social media channels.
  • Composed and posted online content on company website and social media accounts.
  • Researched, brainstormed, and generated creative ideas and marketing campaigns.
  • Undertook administrative tasks, driving functionality and helping coordinate department activities.
  • Created and implemented original content for social media platforms.
  • Attended industry-related events to promote the company and build network
  • Analyzed consumer trends and preferences to norm marketing strategies

Waitress

Spolumbo's Fine Foods & Deli
Calgary, AB
01.2015 - 07.2023
  • Provided excellent customer service to ensure repeat customers.
  • Developed positive relationships with regular customers through friendly conversation.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Took orders from patrons accurately and efficiently.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Assisted other wait staff members in times of heavy customer traffic.

Education

Master of Music - Voice Perforamnce

Mannes School of Music
New York
05-2023

Bachelor of Music - Voice Performance

McGill University
Montreal, QC
05-2021

Skills

  • Product Sales
  • Inventory Control
  • Customer Needs Assessment
  • Store Opening and Closing
  • Reliable and Punctual
  • Reading Comprehension Skills
  • Sales Expertise
  • Meeting Deadlines
  • Cash Handling
  • Music and Opera Product Knowledge
  • Professional Demeanor
  • Outgoing Personality
  • Goal-Oriented
  • Stocking and Receiving

Languages

Italian
Full Professional

Timeline

Sales Associate

The Metropolitan Opera
09.2023 - Current

Programs and Marketing Assistant

Classic Lyric Arts
07.2023 - Current

Waitress

Spolumbo's Fine Foods & Deli
01.2015 - 07.2023

Master of Music - Voice Perforamnce

Mannes School of Music

Bachelor of Music - Voice Performance

McGill University

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Sofia Durante