Sofia Elizondo
Chandler,AZ
Summary
Hardworking and passionate job seeker eager to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent customer service and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Collections Specialist
PowerPay
11.2023 - Current
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Collaborated with cross-functional teams to identify potential at-risk accounts and develop preventative measures.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Funding Coordinator
Global Lending Services LLC
01.2023 - Current
- Develop and maintain positive rapport with dealers; providing outstanding customer service, effective and timely communications to all funding questions and inquiries.
- Assist dealers with accurate completion of funding packages in a timely manner.
- Provide accurate update to credit buyers regarding applications in funding.
- Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates.
- Assist is meeting company, team, and individual buyer goals, while maintaining a high score in monthly quality assurance.
Float Consultant
Easy Float
12.2020 - 07.2022
- Delivered outstanding service to customers to maintain and extend relationship for future business opportunities.
- Enhanced first time experiences for customers by providing detailed tour, a peaceful environment, and answering all questions prior to their float
- Responded to email, phone, and in person inquires regarding floating in sensory deprivation pods.
- Media marketing/ Social Media Content creator to connect with community and increase business exposure.
- Voluntarily landscaped entrance of Easy Float to appear more approachable and better match aesthetic of business.
- Outreached members with longstanding balances to bring their account up to date.
Barista
Starbucks
07.2018 - 12.2020
- Pleasantly interacted with customers during busy periods to promote authentic interactions, positive environment.
- Created wide variety of hot and cold drinks while providing consistent positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily. Maintained high level of cleanliness by wiping counters, register area, and seating every 2 hours and as needed.
- Controlled line and crowd with quick, efficient service.
- Completed extra trainings and online workshops in timely manner.
- Maintained regular and consistent attendance and punctuality
Assistant Manager
Ashland Commons
06.2018 - 09.2018
- Checked guests into hostel and provided information and recommendations on surrounding areas.
- Answer phone calls and book reservations.
- Thoroughly clean rooms and three units associated with hostel and prepare them for check in.
- Tracked maintenance needed and completed simple maintenance tasks in building.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
60 Baccalaureate Credits - Early Childhood Education
Northern Arizona University
Flagstaff, AZHigh School Diploma -
Corona Del Sol High School
Tempe, AZ05.2013
Skills
- Quality Standards
- Customer Service
- Effective Communication
- Interpersonal Skills
- Bilingual
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Collections Specialist
PowerPay
11.2023 - Current
Funding Coordinator
Global Lending Services LLC
01.2023 - Current
Float Consultant
Easy Float
12.2020 - 07.2022
Barista
Starbucks
07.2018 - 12.2020
Assistant Manager
Ashland Commons
06.2018 - 09.2018
60 Baccalaureate Credits - Early Childhood Education
Northern Arizona University
High School Diploma -
Corona Del Sol High School
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