Sofia Flores
Kissimmee,FL
Summary
At Akumin Imaging, I excel as a Front Desk Patient Coordinator, enhancing patient satisfaction through meticulous data management and superior customer service. My expertise in HIPAA compliance and patient care, coupled with exceptional organizational and communication skills, significantly improved operational efficiency. I thrive in collaborative settings, consistently achieving optimal outcomes for patients and staff. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front Desk Patient Coordinator
Akumin Imaging
07.2021 - Current
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Collaborated with other departments to ensure a seamless experience for both new and existing patients throughout their visits.
- Participated in ongoing training sessions to remain current on industry trends and best practices, ensuring the provision of optimal patient care.
- Improved patient satisfaction by efficiently managing front desk operations and providing exceptional customer service.
- Facilitated communication among patients, medical staff, and insurance companies, resolving issues promptly and professionally.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Gathered comprehensive medical histories from patients during intake processes, enhancing provider understanding of each individual''s needs.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Answered phone calls and messages for medical facilities, scheduling appointments, and handling patient inquiries.
Education
A.S. Diagnostic Medical Sonography
AdventHealth University
Kissimmee, FLA.S. Diagnostic Medical Sonography
Valencia College
Orlando, FLHigh School Diploma -
Heritage Christian School
Kissimmee, FL05.2019
Skills
- Patient Care
- Patient Registration
- Appointment Scheduling
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Multitasking ability
- Organizational Skills
- Verbal and written communication
- Collaboration and Teamwork
Volunteer Experience
SECOND HARVEST FOOD BANK • FEBRUAURY 2020
ADVENTHEALTH CELEBRATION HOSPITAL • MIU VOLUNTEER • JUNE 2018– NOVEMBER 2019
HERITAGE CHRISTIAN SCHOOL • TUTOR • FEBRUAURY–SEPTEMBER 2018
RONALD MCDONALD HOUSE CHARITIES • FEBRUARY 2017 & 2018
HERITAGE CHRISTIAN SCHOOL • CAMP COUNSELOR • JUNE–JULY 2017
OSCEOLA COUNCIL ON AGING • MARCH 2016
ORLANDO CHILDREN’S CHURCH • JANUARY 2016
Timeline
Front Desk Patient Coordinator
Akumin Imaging
07.2021 - Current
A.S. Diagnostic Medical Sonography
AdventHealth University
A.S. Diagnostic Medical Sonography
Valencia College
High School Diploma -
Heritage Christian School
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