Sofia Fornaris
Monticello,NY
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to any job role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. In addition, I am an student who is ambitious, career-focused job seeker, anxious to obtain an entry-leveL of banking position to help launch career while achieving company goals.
Overview
4
4
years of professional experience
Work History
Main Banker
Resorts World Catskills
Monticello, NY
02.2022 - Current
- Receives cash, vouchers, chips, jackpot payout slips, and cash equivalents from general cashiers
- Receives cash from the count room
- Prepares the overall cage reconciliation and accounting records
- Prepares the daily bank deposit for cash, markers and checks
- Receives from general cashiers, documentation with signatures thereon, required to be prepared for the effective segregation of functions in the cashiers’ cage
- Responsible for the reserve cash bankroll
- Receives unsecured currency from accounting department representatives or other RWC employees in emergent situations (e.g. machine jams, emergency drops, etc.).
- Prepare impressed banks for front window cashiers
- Fills and prepares drop boxes for TRU daily
- Balances kiosks
- Rotates to work other areas of the cage (chip, marker banks or front windows)
- Verifies all funds received and disbursed to other departments and line cashiers.
- Processes fills and credits from games and slots.
- Ensures accurate records and documenting of all transactions affecting the cashier office accountability on an assigned shift.
- Prepares daily bank deposits.
- Performs other tasks as assigned.
Cage Cashier
Resorts World Catskills
Monticello, NY
04.2021 - 02.2022
- Reconciled daily summaries of transactions to balance finances.
- Provided customer service assistance in resolving disputes or discrepancies related to cage transactions.
- Resolved customer complaints regarding transactions in a professional manner.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Received large amounts of cash from customers for conversion into chips or tokens.
- Use balance sheets in accordance with gaming standards and internal controls.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Processed patron payouts, check-cashing and credit advances.
- Performed opening and closing duties such as counting money drawers and verifying floats.
- Completed gaming forms and reports and assisted customers with credit-related problems.
Front Line Supervisor
Marshalls
Huntington Station, NY
05.2020 - 03.2021
- Taught junior employees proactive strategies to meet operational and sales goals.
- Trained [Job title]s on front end operations and company policies.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Addressed customer service concerns promptly to deliver consistent, positive guest experiences.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Trained staff on best practices related to product knowledge, sales techniques, problem-solving methods.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Education
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY06-2023
High School Diploma -
Costa Caribe
Colombia11-2017
Bachelor of Science - Finance
Baruch College of The City University of New York
New York, NYSkills
- Client Relationship Building
- Financial Transactions Management
- Effective Communication Abilities
- Conflict Resolution Techniques
- 10-Key Data Entry
- Cash Handling Accuracy
- Customer Service
- Coin Machine Balancing
- Positive Attitude
- Trustworthy and Honest
- Team Development
Languages
English
Professional
Spanish
Full Professional
Italian
Elementary
Timeline
Main Banker
Resorts World Catskills
02.2022 - Current
Cage Cashier
Resorts World Catskills
04.2021 - 02.2022
Front Line Supervisor
Marshalls
05.2020 - 03.2021
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
High School Diploma -
Costa Caribe
Bachelor of Science - Finance
Baruch College of The City University of New York
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