Sofia Franco
Roseville,CA
Summary
I would like to require a position where I can use my valuable skills and knowledge to form part of a team where I can further my knowledge.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
McLean, VA
08.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Oakmont High School
Roseville, CA05-2021
Skills
- Conflict Resolution
- High-Energy Attitude
- Multi-Task Management
- Active Listening
- Problem-Solving Abilities
- Communication Skills
- Fast Learner
- Independent
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Representative
Maximus Call Center
08.2022 - Current
High School Diploma -
Oakmont High School