Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Franco

Roseville,CA

Summary

I would like to require a position where I can use my valuable skills and knowledge to form part of a team where I can further my knowledge.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Maximus Call Center
McLean, VA
08.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Oakmont High School
Roseville, CA
05-2021

Skills

  • Conflict Resolution
  • High-Energy Attitude
  • Multi-Task Management
  • Active Listening
  • Problem-Solving Abilities
  • Communication Skills
  • Fast Learner
  • Independent

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Customer Service Representative

Maximus Call Center
08.2022 - Current

High School Diploma -

Oakmont High School

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Sofia Franco