Sofia Gardner
Coralville
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Texas Roadhouse. Proven ability to enhance guest engagement and satisfaction while managing multiple tasks efficiently. Recognized for sales expertise and performance improvement, consistently promoting daily specials to drive repeat business.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
Coralville, IA
05.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, demonstrating strong multitasking and time management skills.
- Handled cash and credit transactions accurately, maintaining balanced cash registers at end of shifts.
- Assisted in menu presentation, promoting daily specials and enhancing dining experience.
- Resolved customer complaints promptly, enhancing overall dining experience and guest retention.
Student Worker
University of Northern Iowa, Housing and Dining
Cedar Falls, IA
08.2023 - 12.2023
- Assisted in meal preparation and service, ensuring compliance with health and safety regulations.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Collaborated with team members to ensure efficient workflow during peak service times.
- Took and followed detailed directions from others.
Hostess/To Go
Texas Roadhouse
Cedar Rapids, IA
06.2020 - 07.2022
- Managed guest seating and waitlists to optimize dining flow and enhance customer experience.
- Assisted guests with menu inquiries, providing detailed information to facilitate informed choices.
- Coordinated with servers and kitchen staff to ensure timely service and guest satisfaction.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
- Trained new hostesses on operational procedures and customer service standards for consistency.
Education
High School Diploma -
Cedar Rapids Jefferson High School
Cedar Rapids, IA1 Year -
University of Northern Iowa
Cedar Falls, IASkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Service prioritization
- Sales expertise
- Performance improvement
Timeline
Server
Texas Roadhouse
05.2024 - Current
Student Worker
University of Northern Iowa, Housing and Dining
08.2023 - 12.2023
Hostess/To Go
Texas Roadhouse
06.2020 - 07.2022
High School Diploma -
Cedar Rapids Jefferson High School
1 Year -
University of Northern Iowa