Sofia Gomez
Hospitality And Housekeeping
North Miami Beach,Florida
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
UHNW Housekeeper
XCVR Corporation
Miami Beach, FL
09.2023 - Current
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Flower arrangements
- Mediator for director of housekeeping and client
Luxury Nail Technician
Venetian Nail Spa
Palm Beach Gardens, FL
01.2020 - 09.2023
- Oversaw schedule to manage appointments of new and existing clients.
- Kept a tidy and organized area to comply with cleanliness standards.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Grew repeat client base through effective customer service.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Offered personalized services according to needs and preferences.
Receptionist
Venetian Nail Spa
Jupiter, Florida
09.2019 - 06.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Cashier
Burgerfi
Jupiter, FL
10.2018 - 07.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Developed and maintained positive relationships with customers to enhance service.
Assistant Store Manager
Johnny Swirls
Jupiter, Florida
08.2016 - 12.2019
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Arts - Accounting And Business Management
Miami Dade College
Miami, FL 06.2021 - Current
High School Diploma -
South Fork High School
Stuart, FL 08.2016 - 05.2020
Skills
Residential cleaning
undefinedCertification
Cosmetology License
Timeline
UHNW Housekeeper
XCVR Corporation
09.2023 - Current
Associate of Arts - Accounting And Business Management
Miami Dade College
06.2021 - Current
Luxury Nail Technician
Venetian Nail Spa
01.2020 - 09.2023
Receptionist
Venetian Nail Spa
09.2019 - 06.2021
Cashier
Burgerfi
10.2018 - 07.2020
Assistant Store Manager
Johnny Swirls
08.2016 - 12.2019
High School Diploma -
South Fork High School
08.2016 - 05.2020
Similar Profiles
Husam AlkhouzouzHusam Alkhouzouz
Bitcoin Facility Manager Assistant at XCVR-BlockstreamBitcoin Facility Manager Assistant at XCVR-Blockstream
Rebecca BolnerRebecca Bolner
Coordinating Center Associate at United United BioSource Corporation CorporationCoordinating Center Associate at United United BioSource Corporation Corporation
Sandhya YSandhya Y
System Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport CorporationSystem Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
Megane ThelusdorMegane Thelusdor
Medical Receptionist at Walk In Medical Clinic (Dr. Mani Kumar Gutam)Medical Receptionist at Walk In Medical Clinic (Dr. Mani Kumar Gutam)
Ricardo LessageRicardo Lessage
Claims Resolution Rep 1, APD Intern at LIBERTY MUTUAL INSURANCE COMPANYClaims Resolution Rep 1, APD Intern at LIBERTY MUTUAL INSURANCE COMPANY