Sofia Guerra
Los Angeles,CA
Summary
Customer-oriented professional with 5+ years of experienced in customer service, including hospitality and sales. Exceptional at adapting to fast paced environments, fostering positive relationships with clients, and training new team members. Recognized for excellent interpersonal communication, integrity, strong work ethic, and a commitment to exceeding expectations.
Overview
6
6
years of professional experience
Work History
Hospitality/Customer Service
SugarFish
Santa Monica, CA
05.2021 - Current
- Build rapport with customers, preform conflict resolution on a daily basis, adhere to timelines, and practice cash handling.
- Trained and mentored 10+ coworkers, ensuring high service standards.
- Demonstrate adaptability, attention to detail, quick learning, collaboration skills, time management and excellent interpersonal communication.
Sales Associate/ Customer Service
Staples
Venice, CA
12.2020 - 05.2021
- Assist customers with product selection, upsell protection plans, and exceed daily sales targets.
- Handle cashier duties and provide support in the printing department.
- Adapt sales strategies based on customer interactions and feedback to improve results and increase sales flow.
Customer Service/ Hospitality
Rockreation Climbing Gym
Santa Monica, CA
05.2019 - 01.2020
- Host large groups and parties and assist with general gym operations.
- One on one guidance and training for customers looking to improve climbing skills.
- Preform cash handling, and answer customers inquiries.
Education
High School Diploma -
Los Angeles Senior High School
Los Angeles, CA06-2019
Associate of Science - Communications (current)
Santa Monica College
Santa Monica, CASkills
- Customer Service and Sales
- Cash Handling and Payment Processing
- Conflict resolution
- Multitasking and Time Management
- Team Leadership and Collaboration
- Printing and Copy Machine Operation
- Upselling techniques
Timeline
Hospitality/Customer Service
SugarFish
05.2021 - Current
Sales Associate/ Customer Service
Staples
12.2020 - 05.2021
Customer Service/ Hospitality
Rockreation Climbing Gym
05.2019 - 01.2020
High School Diploma -
Los Angeles Senior High School
Associate of Science - Communications (current)
Santa Monica College
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