Sofia Gutierrez
Naples,FL
Summary
Professional hospitality worker skilled in delivering high quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction in English or Spanish. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Host
The Club at the Dunes
09.2021 - 12.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed on wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided an memorable hospitality experience.
- Organized, stocked and cleaned establishment's front lobby and bathrooms during shifts to maintain clean welcoming experience .
Server
Toms Watch Bar
03.2024 - 09.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as well as contact for incoming guests.
- Performed opening and closing duties, making sure the restaurant was ready for the next shift.
- Displayed enthusiasm and promoted excellent service to customers.
Server
The Club at the Dunes
12.2022 - 03.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong bond with the members through genuine hospitality efforts.
- Explained menu items and suggested options for food allergy concerns.
- Made sure with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Polished and rolled silverware buckets for the next day.
Education
High School Diploma -
Gulf Coast Highschool
Naples, FL05-2022
Skills
- Customer service
- Menu memorization
- Food running
- Team collaboration
- Bilingual
- Organization
- Critical thinking
- Communication
Timeline
Server
Toms Watch Bar
03.2024 - 09.2024
Server
The Club at the Dunes
12.2022 - 03.2024
Host
The Club at the Dunes
09.2021 - 12.2024
High School Diploma -
Gulf Coast Highschool
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