Sofia Hernandez
Mt. Vernon,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
E-Commerce Personal Shopper
Whole Foods Market Inc
Yonkers, NY
03.2025 - Current
- Curated personalized shopping experiences based on customer preferences and dietary needs.
- Ensured accurate order fulfillment through meticulous selection of products and quality checks.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Pediatric Neurology Clinic-Volunteer
Columbia Doctors Medical Group
Scarsdale, NY
05.2025 - Current
- Assisted patients with check-in procedures and appointment scheduling.
- Maintained cleanliness and organization of clinic facilities to ensure a welcoming environment.
- Supported medical staff by preparing patient charts and updating electronic health records.
Education
Associates - Fashion Marketing
Westchester Community College
Valhalla, NY05.2027
High School Diploma -
The Montfort Academy
Mount Vernon, NY05.2024
Skills
- Customer engagement
- Order accuracy
- Efficient packing
- Online order tracking
- Shelf stocking
- Food safety awareness
- Attention to detail
Timeline
Pediatric Neurology Clinic-Volunteer
Columbia Doctors Medical Group
05.2025 - Current
E-Commerce Personal Shopper
Whole Foods Market Inc
03.2025 - Current
Associates - Fashion Marketing
Westchester Community College
High School Diploma -
The Montfort Academy