SOFIA HOLDEN
Amherst,MA
Summary
Friendly and dependable with a background of delivering quality service in a fast-paced work environment. Experienced in taking orders, making accurate changes, and upselling menu products. Strong work ethic, excellent communication skills, and the ability to work well with team members to provide a positive customer experience.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server/Event Server
Champney's Restaurant and Tavern
Deerfield, MA
08.2025 - Current
- Collaborate with kitchen staff to ensure timely food delivery and presentation.
- Manage multiple tables and side work efficiently, ensuring timely service and attention to detail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
- Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explain questions about menu items and suggest appropriate options for food allergy concerns.
Hostess/Food Runner
Champney's Restaurant & Tavern
Deerfield, MA
06.2025 - Current
- Warmly welcomed and sat guests, ensuring smooth flow of restaurant operations.
- Created and managed reservations and takeout orders.
- Collaborated with kitchen and serving staff to coordinate timely service during peak hours.
- Bussed and reset tables.
Hostess
The View Boston
Boston, MA
10.2025 - 05.2026
- Coordinated reservations and walk-in guests, ensuring efficient table turnover.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Communicated special requests, occasions, and allergies to servers.
Concessions Worker
Boston College
01.2024 - 10.2025
- Prepared and served food and beverages to customers.
- Checked IDs and served alcoholic beverages.
- Maintained cleanliness and organization of concession stand.
- Tracked inventory quantities to ensure product availability.
- (seasonal)
Cashier/Counter Service
Amherst House of Pizza
10.2021 - 08.2025
- Delivered exceptional service at front counter to enhance customer experience.
- Provided excellent customer service.
- Maintained a clean work environment.
- Trained new employees on service standards and operational procedures, improving team efficiency.
- Helped create menu designs.
- Managed opening and closing procedures.
Education
Bachelor of Arts - Media Arts Production
Emerson College
Boston, MA09-2028
High School Diploma - undefined
Amherst High School
Amherst, MA05-2024
Skills
- Food safety and allergy awareness
- Payment processing
- POS operation
- Order accuracy
- Upselling techniques
- Team collaboration
- Dining area management and table setting
- Professional demeanor
- Strong work ethic
Certification
- TIPS On-Premise Alcohol Serving Training
- TIPS Concessions Alcohol Training
Timeline
Hostess
The View Boston
10.2025 - 05.2026
Server/Event Server
Champney's Restaurant and Tavern
08.2025 - Current
Hostess/Food Runner
Champney's Restaurant & Tavern
06.2025 - Current
Concessions Worker
Boston College
01.2024 - 10.2025
Cashier/Counter Service
Amherst House of Pizza
10.2021 - 08.2025
High School Diploma - undefined
Amherst High School
Bachelor of Arts - Media Arts Production
Emerson College