Sofia Katsiyannis
Bettendorf
Summary
Dedicated and resourceful professional combining organization and strong interpersonal skills to ensure complex workflows are managed with precision and a people-first approach. A proactive problem-solver and fast learner of new systems and technologies, committed to maintaining high standards of integrity and efficiency to support team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bettendorf Community School District
Bettendorf, IA
01.2024 - Current
- Managed schedules for administrative meetings and events, optimizing time efficiency.
- Coordinated daily administrative operations to ensure smooth school functioning.
- Utilized office software to maintain accurate records and documentation for various departments.
- Supported onboarding processes for new staff by providing training on office protocols.
- Problem solved by creating and implementing organizational tools that enhanced workflow efficiency.
- Answered multi-line phone system and email correspondence.
- Managed filing system, entered data and completed other clerical tasks.
Youth Activities Counselor/Trainer
Disney Cruise Line
Celebration, FL
01.2018 - 01.2023
- Greeted guests and and provided assistance in a friendly knowledgeable manner.
- Facilitated team trainings which included people from around the world through organized group games and collaborative projects
- Designed and implemented engaging activities for children and teenagers.
- Maintained high US Public Health standards by cleaning and sanitizing spaces, toys, and equipment continuously.
- Supervised 15+ team members at a time.
- Handled all front-desk related tasks including sensitive/confidential documents.
Customer Service Representative
House Of CB
England (Remote)
10.2016 - 01.2018
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Answered constant flow of customer emails, calls and social media messages.
- Utilized company's software to process and track orders.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Worked collaboratively with warehouses, courier and logistics companies around the world.
Youth Activities Counselor
Disney Cruise Line
Celebration, FL
05.2015 - 03.2016
- Greeted guests and provided assistance in a friendly knowledgeable manner.
- Designed and implemented activities for children.
- Maintained high US Public Health standards by cleaning and sanitizing spaces, toys, and equipment continuously.
- Handled all front desk-related tasks including sensitive/confidential documents.
EFL Teacher
San Benito De Nursia - Bilingual School
Buenos Aires, Argentina
03.2011 - 12.2014
- Developed engaging lesson plans to enhance English language acquisition.
- Implemented innovative teaching strategies that increased student participation and motivation in language learning.
- Assessed student progress regularly, providing targeted feedback to support academic growth and language proficiency.
- Prepared reports for school administrators and parents.
Education
Education
Teacher Training College - Ciudad De Mercedes
Buenos Aires, ArgentinaSkills
- Data Analysis
- Problem Solving/Creativity
- Multi-Tasking
- Fast Learning
- Adaptability
- Resourceful
- Professional verbal and written communication
- Team Work
- Organization
- Microsoft 356/Google Workspace
Certification
First Aid CPR AED by the American Heart Association
Mental Health Assistance & Support by Jack Org
Leadership Essentials by Disney Cruise Line
Coaching & Feedback by Harvard ManageMentor
Leadership by Harvard ManageMentor
Customer Focus by Harvard ManageMentor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Portuguese
Elementary
Timeline
Administrative Assistant
Bettendorf Community School District
01.2024 - Current
Youth Activities Counselor/Trainer
Disney Cruise Line
01.2018 - 01.2023
Customer Service Representative
House Of CB
10.2016 - 01.2018
Youth Activities Counselor
Disney Cruise Line
05.2015 - 03.2016
EFL Teacher
San Benito De Nursia - Bilingual School
03.2011 - 12.2014
Education
Teacher Training College - Ciudad De Mercedes