Sofia Koumoulos
Paramus,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Saddle Brook Diner
10.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Waitress/Restaurant Hostess
Rochelle Park Diner
09.2010 - 10.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Pharmacy Technician
CVS Pharmacy
11.2017 - 05.2020
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Sales Support Associate
Banana Republic
09.2008 - 07.2010
- Boosted customer satisfaction by providing timely and accurate sales support services.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Reduced order processing time by implementing efficient order management systems.
Cashier/Sales Associate
Harmon Discount
04.2005 - 08.2007
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Education
No Degree - Biology
Manhattan College
The Bronx, NYAssociate of Applied Science - Cardiovascular Sonography
Eastwick College
Ramsey, NJ07.2024
Associate of Science - Criminal Justice
Bergen Community College
Paramus, NJ05.2016
Skills
- Negotiation and Conflict Resolution
- Decision-Making
- Goal Setting
- Customer Needs Assessment
- Customer Service
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Phlebotomy Technician - January 2022-Current
- Licensed Medical Assistant- April 2022-Current
- Licensed EKG Technician- July 2022-Current
- Licensed Basic Life Skills - February 2022-Current
Timeline
Manager
Saddle Brook Diner
10.2021 - Current
Pharmacy Technician
CVS Pharmacy
11.2017 - 05.2020
Waitress/Restaurant Hostess
Rochelle Park Diner
09.2010 - 10.2021
Sales Support Associate
Banana Republic
09.2008 - 07.2010
Cashier/Sales Associate
Harmon Discount
04.2005 - 08.2007
No Degree - Biology
Manhattan College
Associate of Applied Science - Cardiovascular Sonography
Eastwick College
Associate of Science - Criminal Justice
Bergen Community College
- CPhT - Certified Pharmacy Technician
- Licensed Phlebotomy Technician - January 2022-Current
- Licensed Medical Assistant- April 2022-Current
- Licensed EKG Technician- July 2022-Current
- Licensed Basic Life Skills - February 2022-Current
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