Sofia Lane
Denton,TX
Summary
Detail-oriented Front Desk Professional experienced in appointment scheduling and client communications. Enhanced patient and customer experiences through effective multitasking and maintaining a welcoming environment. Delivered reliable administrative support while fostering positive interpersonal relationships.
Overview
3
3
years of professional experience
Work History
Receptionist
Mangum Family Dentistry
Denton, TX
08.2026 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using dental practice management software.
- Processed patient registrations and maintained accurate records.
- Communicated with insurance companies to verify coverage details.
- Maintained cleanliness of reception area, enhancing patient experience.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Chick-fil-A Team Member
Chick-fil-A
Denton, TX
05.2024 - 12.2025
- Delivered exceptional customer service in a a fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to streamline order preparation processes, improving efficiency during peak hours.
- Implemented upselling techniques that enhanced the dining experience and increased average transaction value.
- Responded promptly to customer inquiries and resolved issues effectively, contributing to positive dining experiences.
- Trained new team members on operational procedures and customer service protocols, fostering a cohesive work environment.
- Handled cash transactions accurately while maintaining a balanced cash register at all times.
- Operated kitchen equipment and maintained cleanliness standards to promote food safety compliance.
- Assisted in inventory management by tracking supplies and restocking items to ensure product availability.
- Ensured kitchen, counter, and dining areas were thoroughly cleaned and sanitized for customer safety.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Backed up servers by setting up trays and completing some food deliveries.
Front of House Employee
HTeaO
Denton, TX
11.2023 - 05.2024
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Assisted in training new staff on company policies and customer service standard.
- Collaborated with team members to maintain cleanliness and organization of front-of-house area.
- Implemented suggestions to enhance operational workflows, improving overall guest satisfaction.
- Managed inventory levels, restocking supplies as needed to support daily operations.
- Resolved guest inquiries and complaints prompt, fostering positive patron experiences.
- Monitored compliance with health and safety regulations to ensure a safe dining atmosphere.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standard even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Homeschool
Denton, TXAssociate of Science - Nursing
North Central Texas College
Gainesville, TX05.2028
Skills
- Appointment scheduling
- Telephone skills
- Telephone etiquette
- Schedule management
- Organization skills
- Time management
- Office management
- Calendar management
- Client reception
- Office operations
- File management
- Scheduling
Timeline
Receptionist
Mangum Family Dentistry
08.2026 - Current
Chick-fil-A Team Member
Chick-fil-A
05.2024 - 12.2025
Front of House Employee
HTeaO
11.2023 - 05.2024
High School Diploma -
Homeschool
Associate of Science - Nursing
North Central Texas College