Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Sofia Lascano

Lawrenceville,GA

Summary

At Kani House, I excelled in a high-pressure environment, skillfully managing large parties and enhancing customer satisfaction through exceptional service and efficient multitasking. My proactive approach and warm demeanor significantly contributed to the dining experience, showcasing my customer service and team collaboration skills.

Work History

Kani House

Host
08.2023 - 01.2024

Job overview

  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Completed daily side work and opening and closing duties without fail.
  • Answered phone calls to take orders, give information and document reservations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Mountain View High School
Lawrenceville, GA

High School Diploma
05.2024

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Reservations
  • Greeting guests
  • Warm and Friendly

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Host

Kani House
08.2023 - 01.2024

Mountain View High School

High School Diploma

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Sofia Lascano