Sofia Lim
Long Beach,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs.
Overview
7
7
years of professional experience
Work History
Behavior Interventionist
360 Behavioral Health
07.2024 - Current
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved clients behavior by developing and implementing tailored intervention plans.
Case Manager
TEKSystems
05.2023 - 10.2023
- Managed a contract project for the California Emergency Rental Assistance Program, processing applications for over 100 families, achieving 95% accuracy in documentation.
- Led a team in prioritizing cases, reducing backlog by 30% and implementing outreach initiatives that increased client engagement by 25%.
- Ensured 100% compliance with documentation standards and supporting successful audits.
Covid Case Manager/Clinical Assistant
Cal-State University Bakersfield
08.2022 - 05.2023
- Managed a caseload of 50+ Covid patients daily, ensuring timely care assessments and reducing response times by 20% through efficient triaging.
- Conducted thorough assessments of clients' situations, identifying issues, and necessary interventions.
- Reviewed and approved clearance for 200+ Covid cases, ensuring compliance with CDC guidelines and achieving 95% adherence to clearance timelines.
Temp Clerk Typist III
Self-Insured Schools of California
02.2022 - 08.2022
- Reduced manager workload by 30% through efficient task management, maintaining high accuracy in processing benefits requests.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Managed inbound calls for the Benefits Department, directing queries to appropriate departments.
Administrative Specialist/Truck Dispatcher
Source One Business Solutions Inc
03.2021 - 02.2022
- Coordinated daily truck dispatches, ensuring on-time deliveries and reducing scheduling conflicts.
- Enhanced data security protocols, achieving 100% compliance with confidentiality standards.
- Handled mail, packages, emails, and other types of data with manual and automated tracking strategies.
Assistant Manager
Verizon Wireless
01.2019 - 03.2020
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Guess Factory
08.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Neuropsychology -
Taft College
Graduate -
South High School
Skills
- Exceptional Customer Service
- Applied Behavior Analysis
- Case Management
- MS Office
- Case Documentation
- Organization and Multitasking
Reference
- Destiny Jimenez, 360 Behavior Health, Office Manager, 562-606-0566 Ext: 7507
- Christian Murray, TEKSystems, Lead, 813-291-6423
- Erika Delamar, Cal-State University Bakersfield, Supervisor, 661-858-3418
Timeline
Behavior Interventionist
360 Behavioral Health
07.2024 - Current
Case Manager
TEKSystems
05.2023 - 10.2023
Covid Case Manager/Clinical Assistant
Cal-State University Bakersfield
08.2022 - 05.2023
Temp Clerk Typist III
Self-Insured Schools of California
02.2022 - 08.2022
Administrative Specialist/Truck Dispatcher
Source One Business Solutions Inc
03.2021 - 02.2022
Assistant Manager
Verizon Wireless
01.2019 - 03.2020
Manager
Guess Factory
08.2017 - 01.2019
Neuropsychology -
Taft College
Graduate -
South High School
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