Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Lisboa

Boynton Beach

Summary

Versatile and dynamic professional with a proven track record at Boynton Pizza, excelling in exceptional customer service and teamwork. Demonstrated ability to enhance guest experiences through meticulous attention to cleanliness standards and adept cash handling. Recognized for a strong work ethic and problem-solving skills, significantly improving customer satisfaction and operational efficiency.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Server /Phone Operator

Boynton Pizza
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Counselor

Brighthouse Day Camp
06.2024 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Administered first aid quickly to provide health and safety to campers.
  • Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.

Babysitter

Different Families
06.2021 - 07.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Planned fun outings and educational activities to keep children entertained.
  • Administered medications by following strict instructions from parents.
  • Improved children's bedtime routines with consistent schedules and calming activities.
  • Implemented reward system for chores and homework, motivating positive behavior.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Provided first aid and care during emergencies, ensuring child safety at all times.

Education

High School Diploma -

Somerset Academy Canyons
9385 Boynton Beach Blvd, Boynton Beach, FL 33472
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • Daily specials memorization
  • Counseling
  • Behavior monitoring
  • Problem-solving
  • Teamwork and collaboration

Languages

Portuguese
Native or Bilingual

Timeline

Server /Phone Operator

Boynton Pizza
10.2024 - Current

Counselor

Brighthouse Day Camp
06.2024 - 08.2024

Babysitter

Different Families
06.2021 - 07.2024

High School Diploma -

Somerset Academy Canyons

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Sofia Lisboa