Sofia Marquez
Terrell,TX
Summary
Adept in customer service and problem-solving, I enhanced customer satisfaction at Ham Orchards by leveraging bilingual abilities and professional telephone demeanor. Demonstrated critical thinking and conflict resolution skills, significantly improving store operations. Achieved commendable accuracy in financial transactions, showcasing a blend of hard and soft skills essential for dynamic business environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ham Orchards
05.2022 - Current
Gained valuable experience at Ham Orchard as a seasonal employee for three summers. Worked as cashier, head of restock department, and customer service representative. Handled phone inquiries from customers while also providing assistance in store.
Cashier
Hobby Lobby
10.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Occasionally answered the phone
- Cleaned specific departments
Education
No Degree - Business Marketing
University of Texas At Tyler
Tyler, TX05.2026
High School Diploma -
Wills Point High School
Wills Point, TX06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Customer Relations
- Professional telephone demeanor
- Product Knowledge
Art
I create art for personal enjoyment. Through my use of different mediums, I have created a useful ability that will aid in my desire to pursue Business Marketing.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Hobby Lobby
10.2023 - 04.2024
Customer Service Representative
Ham Orchards
05.2022 - Current
No Degree - Business Marketing
University of Texas At Tyler
High School Diploma -
Wills Point High School
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